ayuda, no se que puedo hacer

[Delainakov]

Hola, me gustaría pedir ayuda en este tema ya que soy una persona sin conocimientos de controladores y de cómo usarlos y como actualizarlos, el caso es que estaba buscando jugar el juego Call of Duty: Modern Warfare (2019) en mi dispositivo con estas características Procesador: Intel® Core ™ i5-1155G7 de 11ª generación @ 2.50GHz
Memoria RAM instalada: 16,0 GB (15,8 GB utilizables)
Tipo de sistema: sistema operativo de 64 bits, procesador
basado en x64 Sistema operativo: Windows 10 de 64 bits
Especificaciones
de pantalla y gráficos Pantalla: Interna
Gráficos: Intel® Iris® Xe Graphics
Resolución de escritorio: 1920 x 1080, 60,01 Hz
Resolución de señal activa: 1920 x 1080, 60,01 Hz
Profundidad de bits: 8 bits
Formato de color: RGB
Color Space: Standard Dynamic Range (SDR), realmente no sé por qué no me deja jugarlo ya que al iniciarlo solo veo mi fondo de pantalla aunque me diga que ya se está mostrando el juego pero solo se ve el fondo de pantalla y es que no me muestra ningún error de controlador ni nada por el estilo, solo me dice que se está jugando pero no se ve nada del juego, no sé qué está pasando, ya que he pedido ayuda para comprobar si mi portátil puede con el juego y me dice que sí, que puedo jugarlo y ya no sé cuál es la causa,

[AlfredoS_Intel]

Hi Delainakov,

Thank you for posting in Intel Communities.

I will be more than glad to help you to play this game on your system.

First and foremost, I checked the system requirements of the game and there is no mention about the minimum Intel graphics model that it requires; although, I have seen videos in Youtube that it is playable albeit in lower resolutions, so I will need to ask some information below to see if this is something that you can do also on your system:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. What distribution service (Steam, etc.) are you using to play the game?

3. Where have you downloaded the game?

We look forward to your reply.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Delainakov,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Delainakov, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician