Gaming on Intel® Processors with Intel® Graphics
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battilefied 2042 Graphics lighting bug

dongfe
Beginner
765 Views

它只出现在新地图中,它可以在驾驶3222时正常显示,

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Alberto_R_Intel
Employee
713 Views

dongfe, Thank you for posting in the Intel® Communities Support.


Just to let you know, we only provide support in English language and currently, we are using a translation tool.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Did you make any recent hardware/software changes, besides updating the graphics driver that might cause this issue?

Does this problem only happen when playing "Battlefield" or with other games as well?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
628 Views

Hello dongfe, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
586 Views

Hello dongfe, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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