fortnite drivers intel

[iaynb]

Hello I have a bug with fortnite, when ever I launch the game it says my drivers arent updated but when I go and update them it says its already updated. I contacted epic games about this issue and they said I should contact intel about this. There is a pic below with epic tellling me I should contact intel and a video of my problem

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[iaynb]

Alright did Thank you

[ACarmona_Intel · Accepted solution]

Hello Iaynb,

We greatly appreciate your posts in our Intel communities.

We understand that you are having issues with your Fortnite, as whenever you launch the game, it says your drivers aren't updated, but when you go and update them, it says they are already updated. 

We have already checked your SSU and found that the driver that you actually have is outdated.

Driver Version: 26.20.100.7926

In regards to that, please follow the below troubleshooting steps for a possible solution.

1. Update drivers. Using the HP driver or the system manufacturer driver.

Please go to this page: https://support.hp.com/my-en/drivers/laptops.

1. Click the button "Let HP detect your product."

2. Submit your OS and version.

3. Then, click the button "Detect my software drivers."

4. Continue the downloads and installation.

If the issue still persists, please try our Intel generic drivers.

2. Use Intel generic drivers when updating the system graphics driver.

Please use the manual method.

How to Install an Intel® Graphics Driver in Windows® 10 and Windows 11* (Installation Method 2):

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics/processor-graphics.html

Intel® 7th–10th Gen Processor Graphics for Windows* (Version: 31.0.101.2125):

https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

For additional information or for more information in regards to our issue, you may also check out this page: "Warning: Known Issues with the Graphics Driver" When Launching Fortnite

https://www.intel.com/content/www/us/en/support/articles/000092125/graphics.html

Please let us know the result of the troubleshooting steps that you are about to perform so we can decide what we can do next.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Iaynb,

We are checking in with you on the Fortnite driver issue we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Iaynb,

We are checking in with you on the Fortnite driver issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Iaynb,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician