i5 13400f is scoring low on benchmark and sometimes fps unstable ingame

[gloubiboulga]

Hello,

I got new pc last month with a RX 6750 Xt and a i5 13400f on a B760 gigabyte board, and 2x8g Corsaire vengeance 3200 mhz and 650 bronze+ alim.

Bios, windows(11), graphic card are fully updated, XMP is active and there is no OC anywhere.

There is no temperature problem at all and I think my motherboard is good enough with my i5 13400f, so i dont understand what is my problem. 

I notice some random stability problem ingame like fps drop so i tried mutiple benchmark and every time, my grpahique card is 100% normal but my cpu got like 30% lower score than other exact same config. 

I tried intel app for cpu and everything is normal so I think there is an option I dont understand on the BIOS or somewhere, if anyone has an idea it could be super helpful (its my first pc i didnt want to do anything on my BIOS, I just updated it, like every thing else);

Thank you very much

[Jose_Intel]

Hello @gloubiboulga

Thank you for posting on the Intel️® communities.   

Did you perform a clean Windows installation?

In order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[gloubiboulga]

Yes I think so, I just buy a licence and install it with a flash disc on my new SSD, I belive everything is good with it.

There is the report !

Thank you for trying to help.

[Jose_Intel]

Hello gloubiboulga

Thank you for confirming that the system is working now.

Let me know if you still need assistance.

Best regards,

Jose B.

Intel Customer Support Technician

[gloubiboulga]

Hello,

Sorry my english isn't perfect but I was just trying to say that my Windows is freshly installed,

I still got my CPU problem unfortunatly, so if you have any ideas that could be super helpful.

Thank you.

[Jose_Intel]

Hello gloubiboulga

Thank you for letting me know, I will be more than happy to help you.

Please answer the following:

·       What tool are you using for the Benchmark?

·       What game or application is being affected?

Also, please download and run the Intel® Processor Diagnostic Tool, you will find the instructions there. Do not forget to click on file > view results file, file, then, save as to any location you specify, and attach that file to your next response.

Best regards,

Jose B.

Intel Customer Support Technician

[gloubiboulga]

For benchmark I've tried Time Spy on 3D Mark, Intel Extrem Tuning utility, CineBench R23 and userBenchmark.

I dont feel any lag when I am on internet like when i'm watching videos or anything.

The problem is when i'm playing at league of legends, Diablo 4, AC origins, elden ring or Hogwarts legacy.

I have no problem to get 80 fps in 1440p and more than 120 fps in 1080p but the problem is little spike every 2 minuts at like 5 fps thats make the game feel really unstable. 

I used MSi afterburner and the cpu is never use more than 75% and 60 degrees, and GPu goes at 100% and 70 degrees max.

[Jose_Intel]

Hello gloubiboulga

Thank you for the information and the report.

As I could see, your processor passed all the tests, meaning that is performing as expected. On the other hand, you confirmed that the issues you are having are related to the games you mentioned and that could be driver related or even inside those games.

To have a better assistance, please contact the right manufacturer https://community.amd.com/t5/graphics/bd-p/graphics-discussions

Best regards,

Jose B.

Intel Customer Support Technician

[Jean_Intel]

Hello gloubiboulga,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.