"DirectX 12 is not supported on your system" in Fortnite... even with Shader Model 6.6 on Iris Xe

[Xillvion]

I would like an update on this. I have already made a post in 2022, but it seems like nothing has changed.

The game asks that Shader Model 6 needs to be installed in order to use DirectX 12. So I did that.

Surely, with the current Intel Graphics Driver version 31.0.101.5330 that includes Shader Model 6.6, it will work right?

Well, it still doesn't work. It will revert to DirectX 11 or give this message when forcing through command line arguments:

I really don't want my games in the future to force me to use DirectX 11 just because I'm missing some features for DirectX 12 that isn't important for Iris Xe.

[Xillvion]

Still the same on 31.0.101.5333.

[VonM_Intel]

Hi, Xillvion.

Thank you for posting in our Community. 

I understand you made a thread post in 2022 with the same problem. Upon review, it appears that the matter was raised as a bug by one of our team members. While an immediate resolution cannot be guaranteed, rest assured that any updates or fixes will be communicated in the community thread and included in upcoming driver release notes. It's also worth mentioning that the game tends to perform more optimally on DX12 compared to DX11. Nevertheless, for such issues, reaching out directly to the game's developers might be advantageous, as they are often in the best position to offer specific solutions or release patches for their games.

Rest assured, your proactive approach to this matter is greatly appreciated and plays a crucial role in our continuous improvement.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Xillvion.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best Regards,

Von M.

Intel Customer Support Technician

[Xillvion]

Is it ok if you can delete this post?

[VonM_Intel]

Hi, Xillvion.

In line with that, we would like to know the reason why you were asking for the deletion of this post? Moreover, you have the option to delete the thread yourself if you prefer.

Best Regards,

Von M.

Intel Customer Support Technician

[Xillvion]

This post seems somewhat to be a duplicate, it's better for anyone who's experiencing the same problem to go to that 2022 post I made.

[VonM_Intel]

Hi, Xillvion.

Thank you for flagging this. Consolidating information is beneficial for users seeking solutions. It would be helpful for those experiencing similar issues to refer to your previous post in Community forums from 2022. Your proactive approach is appreciated.

However, please be informed that the previous post in 2022 is no longer monitored. As such, we will continue support to this post.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Xillvion.

I trust you're doing well.

I have not heard back from you, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician