не запускается встроенная видеокарта

[Belka]

Возникла проблема с запуском устройства PCI\VEN_8086&DEV_9BC5&SUBSYS_D0001458&REV_05\3&11583659&0&10.

Имя драйвера: oem17.inf
GUID класса: {4d36e968-e325-11ce-bfc1-08002be10318}
Служба: igfx
Нижние фильтры:
Верхние фильтры:
Проблема: 0x0
Состояние проблемы: 0xC00000E5

[AndrewG_Intel]

Hello @Belka

Thank you for posting on the Intel® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool.

In order to check this further, could you please provide the following information?

1- More details about the issue/behavior. Is this an error message shown on Windows® Device Manager? Are you experiencing issues with usability, video quality issues, etc?

2- Is this a new system? Did it work fine before or are you experiencing this behavior since the first day that you have the system?

3- If this system worked fine before? Was there any hardware or software change (Windows update, driver update, etc) related to the point when the behavior started?

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Note: We will send you an e-mail to the e-mail address associated with your community profile. Please reply to the email in order to provide us with the Intel® SSU report to avoid exposing sensitive information in the communities.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Belka

Thank you very much for your response.

We received the Intel® SSU report via email and we noticed that the system is currently running the driver 27.20.100.9168.

It seems we are missing the details regarding question #1. However, let's try a clean install of the graphics driver using the customized driver provided by the computer manufacturer (OEM) to see if this helps with the behavior.

1- Download the latest GIGABYTE* driver update from this link and save the file on the computer: Intel Graphic Driver 2‎7.20.100.9127.

2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.

3- Right-click the Windows Start button. Select Device Manager.

4- Expand the section Display adapters and look for the Intel Graphics entry in Device Manager.

5- Right-click on Intel Graphics and click Uninstall.

6- In the device removal dialog box, check Delete the driver software for this device and click OK.

7- Restart the computer after the uninstallation is complete.

8- Open Device Manager once more.

9- Very Important: Expand the Display Adapter section again:

• If the graphics entry still displays Intel Graphics HD 610, repeat steps 5-7.
• If the graphics entry displays Microsoft Basic Display Adapter, run the previously downloaded .exe file to install the driver.

10- Reboot the computer when prompted.

If the issue persists, you can repeat the steps using the latest Intel® generic driver (.exe file) from this link: Intel® Graphics - Windows® 10 DCH Drivers Version: 27.20.100.9316.

If the installation is unsuccessful with the Intel's .exe file, try installing the driver using the .zip file:

1- Download from the same link on Download Center and save the .zip file (igfx_win10_100.9316.zip) on the computer.

2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.

3- Follow the previous steps 5-7 above until the driver in the Device Manager displays as Microsoft Basic Display Adapter. Go to where the .zip file is saved and unzip it.

4- Right-click the Microsoft Basic Display Adapter.

5- Select Update driver.

6- Click Browse my computer for driver software.

7- Click Let me pick from a list of device drivers on my computer.

8- Click Have Disk.

9- Click Browse. Select the location where the driver files are located.

10- Click Next. Drivers are being installed.

11- Reboot the computer when prompted.

If the issue persists, please provide the following details:

1- Is this an error message shown on Windows® Device Manager? Are you experiencing issues with usability, video quality issues, etc?

2- A new Intel® SSU report

3- Screenshots showing the error/behavior.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Belka

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Belka

We have not heard back from you so we will proceed to close this thread now. Since we are missing more specific information about this behavior and the error message, and considering you mentioned this is a new device, our recommendation is to check this further with the place of purchase or with the computer manufacturer (OEM) for additional debugging and for a physical inspection. For instance, in case this is helpful, here is the link to GIGABYTE* Service / Support

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician