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dmrn210
Beginner
212 Views

разрывы изображения на экране ноутбука с iris xe

разрывы изображения на ноутбуке с процессором i7-1165g7
проявляется и исчезает проблема без закономерности

0 Kudos
9 Replies
n_scott_pearson
Super User Retired Employee
192 Views

We need more information than that!

Please download and run the Intel System Support Utility for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S

dmrn210
Beginner
177 Views

вот отчет

Victor_G_Intel
Moderator
128 Views

Hello dmrn210,

 

Thank you for posting on the Intel® communities.


We appreciate the report and information that you have provided. To continue with the assistance, we would like to request the following two reports and information.


DXDIAG 


  • Go to Start > Run or Windows Key + R. 
  • On the Run prompt, type "dxdiag" then click OK. 
  • On the DirectX Diagnostic Tool window, click on Save All Information. 
  • Browse to a folder, type in a filename then click Save. 

 

Intel® Graphics report

 

Instructions link:

 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

 

Note: With the graphics report you don’t have to send reports from both tools just the one you currently use if you any of course.

 

  1. Do you remember if this issue happened after a new OS update or driver update?
  2. Is the problem only showing itself in the laptop’s integrating flat panel or does it manifest itself on an external monitor as well?
  3. Is this a new computer?
  4. Have tried a roll back to a previous driver version for testing?
  5. We noticed based on the report that you are currently running a generic driver from our end instead of using the customized driver from Lenovo’s website and based on that we would like to know if you have tested if the issue manifests itself with their driver as well?

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


dmrn210
Beginner
121 Views

ноутбук новый (1 месяц после после покупки).

screen tearing не проявляется на внешнем мониторе.
пробовал разные драйвера и все тоже самое.
в биосе этого нет.

после настройки в программе CRU проявляется реже и не так интенсивно ( замечаю раза 3-4 за день)

n_scott_pearson
Super User Retired Employee
115 Views

What is running when the tearing occurs? If it is consistently a browser, have to checked to ensure that this browser is not using software rendering? Software rendering will see tearing if conversion and display are interrupted.

Hope this helps,

...S

Victor_G_Intel
Moderator
100 Views

Hello dmrn210,

 

Thank you for posting on the Intel® communities.

 

We appreciate the information and reports provided. What we recommend you to try will be the following:

 

BIOS

 

Go to BIOS (Basic Input Output System) and load the default settings.

 

Note: To perform any BIOS changes contact the motherboard manufacturer.

 

Processor

 

Test the processor using the Intel® Processor Diagnostic Tool.

 

Display

 

Test the laptop’s integrated panel by changing the refresh rate to see if the issue still manifests itself in a different configuration.

 

Driver

 

There are two drivers you can test in your system, the recommended one is the one coming from Lenovo’s website, once you test it if th issue persists, you can try with our generic one, just bear in mind that since is not customized is not designed to address any specific platform related issues; however, it might help with the issue.

 

OEM driver (Lenovo)

 

Generic driver (Intel)

 

Instructions

 

Note: After you download the drivers disconnect from the Internet, so no new drivers are automatically installed by Windows Update while the instructions are been followed.

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician  

 

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied. 

 

dmrn210
Beginner
85 Views

Пробовал различные конфигурации, не помогает

Брак lenovo?

Записал это на видео

Victor_G_Intel
Moderator
42 Views

Hello dmrn210,

 

Thank you for posting on the Intel® communities.


Based on the troubleshooting steps that you have completed and since the issue seems to be manifesting itself with both the customized driver and only in their integrating flat panel, our strongest recommendation will be to check directly with them so they can further assist with either a warranty check for the panel or even a complete warranty replacement.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
27 Views

Hello dmrn210,

 

Thank you for posting on the Intel® communities.

 

We will proceed to close this thread. If you need any additional information in the future, you are more than welcome to submit a new question, just remember that this thread will no longer be monitored.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


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