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установка драйверов , и не запускается видеокарта для uhd 630 устройство не запущено

Олег950
Beginner
667 Views

Возникла проблема с запуском устройства PCI\VEN_8086&DEV_3E91&SUBSYS_D0001458&REV_00\3&11583659&0&10.

Имя драйвера: oem5.inf
GUID класса: {4d36e968-e325-11ce-bfc1-08002be10318}
Служба: igfx
Нижние фильтры:
Верхние фильтры:
Проблема: 0x15
Состояние проблемы: 0x0

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3 Replies
AndrewG_Intel
Moderator
626 Views

Hello @Олег950

Thank you for posting on the Intel® communities. Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool.


In order to check this further, could you please provide the following information?

1- Is this a new system and is this behavior happening since the very first day that you have the system? Or did it work fine before at any time?

2- If this worked fine before, was there any recent hardware or software change (Windows, driver, or software updates?) that may relate to the point when the behavior started?

3- Where are you seeing this behavior? Perhaps in Windows® Device Manager or Windows® Event Viewer? Could you please provide more details and screenshots?

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
592 Views

Hello Олег950

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
565 Views

Hello Олег950

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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