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ドライバー & サポート・アシスタントについて

KAZUBOU
Beginner
786 Views

インテル® ドライバー & サポート・アシスタントを実行すると、「お使いのシステムでは、サポートされているドライバーやソフトウェアのアップデートはご利用できません。」と表示されます。少し前までは、正常に機能していましたが、急にサポートされなくなりました。与言のかも??一つの人は??

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11 Replies
AndrewG_Intel
Moderator
749 Views

Hello @KAZUBOU

Thank you for posting on the Intel® communities.

サポートできるのは英語のみです。ウェブ翻訳ツールを使用してこのレスポンスを翻訳しました。そのため、不正確な翻訳が行われている可能性があります。


In order to review this further, could you please provide the following information?

1- What is the Intel® DSA version installed on the system?

2- Screenshots of the issue/error messages when scanning with Intel® DSA.

3- Web browsers and the exact versions of each one of them:

4- Do you have browser plug-ins (ad blocking or script blocking):

5- Security or anti-virus software installed?

6- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


KAZUBOU
Beginner
740 Views

1  最新版を使用している

2 添付します

3 Microsoft Edgeバージョン 95.0.1020.30 (公式ビルド) (64 ビット)

  Microsoft Edge は最新です。
4 特にしていない
5 インストールしている S-SAFE
AndrewG_Intel
Moderator
722 Views

Hello KAZUBOU

Thank you for your response and for the reports. Please allow us to review this further and we will be posting back in the thread as soon as more details are available.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
692 Views

Hello KAZUBOU

Thank you for your patience in this matter. After reviewing this further, we would like to inform you that that the drivers need to be optimized for Windows* 11 and that will be implemented in the next release which will be available this week.

For any other inquiries, please don't hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


KAZUBOU
Beginner
672 Views

新しいインテル® ドライバー & サポート・アシスタントをインストールして実行してみましたが、「システムスキャンの実行中」のまま終わりません。

改善できますか?

n_scott_pearson
Super User Retired Employee
655 Views

Have you double-clicked on the IDSA icon (in the Windows System Tray) to invoke it?

...S

AndrewG_Intel
Moderator
634 Views

Hello KAZUBOU

We are checking this thread and we would like to know if you need further assistance.

If the issue persists, please try the new version of Intel® Driver & Support Assistant 21.6.39.7 (Latest) that we have released recently.


Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician


KAZUBOU
Beginner
619 Views

ありがとうございます

サポートアシスタントの最新バージョンをインストールしたところ、以前のように正常に作動しております。

AndrewG_Intel
Moderator
594 Views

Hello KAZUBOU

Thank you for your response.


Just to make sure we have the proper information, when you said "installed the latest version and it is working as before", do you mean that the issue persists with version 21.6.39.7? Or do you mean that when you said "working as before" do you mean now it is working fine? (working as it was before the issue started to happen?)


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
574 Views

Hello KAZUBOU

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
561 Views

Hello KAZUBOU

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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