关于Gunnir A380 Index显卡分辨率锁死1080p的问题

[Eric32]

Intel的工程师，你们好，月前购入了你们中国代理Gunnir的一块A380 Index显卡（不用插额外供电那款），然而在使用过程中最大的问题是其分辨率锁死在1080p，即使显卡对应的是2K和4K显示器，分辨率都锁死在1080p无法改变，自己已经尝试过用你们驱动自带的Graphics Command面板自定义分辨率，然而没有任何作用，自己看过下一些购买过这款显卡的用户评论，同样有反馈分辨率锁死1080p的意见。

所以这里想请问下，这款显卡分辨率是否锁死无法改变，毕竟现在你们Intel的核显都支持4K输出，作为一款独立显卡却只支持1080p，无疑非常滑稽，如果不是，那么请你们找到相关问题，并尽快解决，虽然这不是性能上的大问题，但作为日常体验，也是影响非常严重的问题，先谢谢了。

[Alberto_R_Intel]

Eric32, Thank you for posting in the Intel® Communities Support.

特此通知您，我们仅提供英语支持，目前我们正在使用翻译工具。

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

How many monitors are you connecting to the card?

What is the specific model of the monitors?

Were you able to change the resolution before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Eric32, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Eric32, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician