Graphics
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显卡驱动没了

Karios
Beginner
322 Views

我在英特尔驱动程序和支持助力上下载最新xe驱动,安装程序把我之前版本驱动卸载了结果现在没有安装新的驱动,导致我电脑没有显卡驱动了!注意我是在英特尔官网下的!就是这个驱动程序和支持助理这!不要让我再下这个东西了!我就是在这上面安装出问题的!

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3 Replies
AndrewG_Intel
Moderator
304 Views

Hello @Karios

Thank you for posting on the Intel® communities.

请通知您,我只能使用英语提供支持。我使用 Web 翻译工具来翻译这种响应,因此可能会出现一些不准确的翻译。


In order to check this further, could you please provide us with the following information?

1- Is Intel® Driver & Support Assistant (Intel® DSA) showing any error message? Please provide a screenshot from the Intel® DSA tool when you try to scan.

2- Is this a new computer? Did the tool work fine before? If yes, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows®, driver, BIOS or Intel® DSA software updates?)

3- What is the Intel® DSA version installed on the system?

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
286 Views

Hello Karios

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
217 Views

Hello Karios

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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