Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
21302 Discussions

101.3413 / pale colors

Crosne
Beginner
1,317 Views

Hello,

 

I have Windows 11 on an MSI 12UGS GE76 laptop.

On 10/22 Windows update installed "Intel Corporation - Display - 31.0.101.3413" for Iris Xe GPU.

Since then, my screen has very pale colors. I tried recalibrating the screen: nothing worked. I plugged in an external monitor, the colors are good on it. Finally, in Device Manager, I uninstalled the card, the colors are back to normal! (I have a 2nd Nvidia card) So I reinstalled Iris Xe with the recent drivers found on the Intel site of the generation before (31.0.101.2111) but again ended up with pale colors again or is it a strong gamma?

 

I do not know what to do ? Can you help me ?

 

Thanks,

0 Kudos
5 Replies
Alberto_R_Intel
Employee
1,287 Views

Crosne, Thank you for posting in the Intel® Communities Support.

 

In order for us to answer your questions and to provide the most accurate assistance on this matter, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



0 Kudos
Crosne
Beginner
1,279 Views

Hello Alberto R.,

 

Thank you for your answer.

 

I'm not sure you'll find the information you need.

Indeed, I reinstalled the original driver (30.0.101.1029) which allowed me to recover a normal screen.

 

Cordially,

0 Kudos
Alberto_R_Intel
Employee
1,266 Views

Crosne, Thank you very much for providing the SSU report.


According to the information shown in the SSU document, the graphics driver version currently installed in your computer is 30.0.101.1029, provided by MSI:

https://www.msi.com/Laptop/Raider-GE76-12UX/support?sub_product=Raider-GE76-12UGS#driver


It is important to mention that we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


Based on the fact that the problem persists after installing driver version 30.0.101.1029 and 31.0.101.2111, even though the Intel® graphics drivers are generic, for testing purposes, please try a clean installation of the latest Intel® graphics driver version 31.0.101.2114, following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?


We also suggest to get in contact directly with MSI support to make sure the latest BIOS version is currently installed on your device or to gather the instructions on how to update it:

https://www.msi.com/support


Once you get the chance, please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
Alberto_R_Intel
Employee
1,228 Views

Hello Crosne, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
Alberto_R_Intel
Employee
1,215 Views

Hello Crosne, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
Reply