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1165G7 cannot play Gameloft Sniper Fury

rdsmokie
Beginner
304 Views

Hi the above in a Dell laptop plays the game for like 4 mins and then closes the game down. I have tried all the available Dell and Intel drivers, factory reset laptop and game in in low everything. It does the same with microsoft solitaire suite. Is there a known bug with the Iris XE chips? Has anyone else had this issue with games?? I have been in touch with Dell and they say all hardware seems to be working fine.

   I just downloaded the Intel CPU tester and I have 1 failure on the CPU Frequency

--- IPDT64 - Revision: 4.1.5.37
--- IPDT64 - Start Time: 28/07/2021 08:56:02

----------------------------------------------
-- Testing
----------------------------------------------
CPU 1 - Genuine Intel - Pass.
CPU 1 - BrandString - Pass.
CPU 1 - Cache - Pass.
CPU 1 - MMXSSE - Pass.
CPU 1 - IMC - Pass.
CPU 1 - Prime Number - Pass.
CPU 1 - Floating Point - Pass.
CPU 1 - Math - Pass.
CPU 1 - GPUStressW - Pass.
CPU 1 - CPULoad - Pass.
CPU 1 - CPUFreq - Fail.

IPDT64 Failed
--- IPDT64 - Revision: 4.1.5.37
--- IPDT64 - End Time: 28/07/2021 08:59:57

----------------------------------------------
FAIL

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3 Replies
DeividA_Intel
Moderator
274 Views

Hello rdsmokie,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Provide a full report from the Intel® Processor Diagnostic Tool.

- https://downloadcenter.intel.com/download/19792


3. Do you have the same issue with other games? If so, what are the name of the games?


4. Have you tried with driver version 30.0.100.9684?

- https://downloadcenter.intel.com/download/30579/Intel-Graphics-Windows-DCH-Drivers


5. Is this issue recent? If so, when did it start?





Regards,  


Deivid A. 

Intel Customer Support Technician 



DeividA_Intel
Moderator
255 Views

Hello rdsmokie,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
235 Views

Hello rdsmokie, 



We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

  

I recommend you check further with the laptop manufacturer and/or the game developer for instructions and requirements for the game.



Regards,  


Deivid A.  

Intel Customer Support Technician  



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