15s-fq2045nt uhd graphic problem

[developp]

I have a hp 15s -2045nt laptop. I bought 2 days ago and i realized intel uhd graphic has a problem because games was crashing for no reason. I have the latest version of the update. I talked with 5 person on youtube who has this laptop and they have the same problem. Who tries to play a game after that it's just crash. Then i check the device manager- intel card and it was saying this on information and everyone has the same problem with me so please help us.

Device PCI\VEN_8086&DEV_9A78&SUBSYS_87FE103C&REV_01\3&11583659&0&10 had a problem starting.

Driver Name: oem55.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

[Alberto_Sykes]

developp, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Just to confirm you purchase this laptop 2 days ago?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

What is the name of the games?

Did you check the system requirements of each game to make sure your platform complies with them?

Are you playing the games after locally download them to your computer or are you using a platform like for example steam to lay them?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[developp]

I bought it Monday, 3 days ago

No, it never worked fine. When I install the windows for the first time. There was many errors on device manager-intel uhd graphics.

I realized that on Tuesday. I was playing Euro Truck Simulator 2 on Steam. Then game closed suddenly. I tried to play again and same things happen. I deleted the game and uploaded again but same thing. I installed to windows 10 pro on monday. Yesterday I installed windows 10 home. I tried on CS:GO to. Games are working fine, system is good but after 10 or 15 mins later just crashs. I check the heat no problem on that. I did all windows updates, hp updates, intel updates.

The things is it's not about games or what I have installed. I talked 10 people on youtube who has this laptop. Everyone has this error codes on device manager> Intel UHD Graphics. Hp 15s-fq2045nt has a video driver problem. All I want just give us a new update or idk what really needs. I am just adding photos so you can look what it is. And adding here codes again:

(igfxn)

Device PCI\VEN_8086&DEV_9A78&SUBSYS_87FE103C&REV_01\3&11583659&0&10 had a problem starting.

Driver Name: oem55.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

after game closed I looked the event viewer and there was a error saying this: 

• the igfxn display driver stopped responding and successfully recovered from this situation.

[Alberto_Sykes]

developp, Thank you very much for providing that information and the pictures.

In order for us to further assist you, please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_Sykes]

Hello developp, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_Sykes]

Hello developp, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician