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31.0.101.4091 image bug

asabovesobelow
1,392 Views

Hi i use i5-11500, UHD 750. 

Is this a bug? Look how curved, distorted image is, should it be like that? It's not only in game but in Windows and other applications like this.

I tried reinstall drivers etc. And it still like that. Also i have i5-12500 with UHD 770, same problem

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13 Replies
Hugo_Intel
Moderator
1,291 Views

Hello asabovesobelow  


Thank you for posting on the Intel Communities. We are glad to assist with this issue.


Could you please share with us a few more screenshots showing the issue that you are reporting?  


Also, Could you please elaborate on what exactly the issue is on the image that you attached? I see on you post that it should be distorted, however, we are not able to notice that distortion.  


If possible , please attach an image on how the screenshot should look like. 

 

Best Regards,  

 

Hugo O. 

Intel Customer Support Technician. 


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asabovesobelow
1,282 Views

Everything looks weird, tilted, curved. Look on this context menu for example. Should it be like that?

123.jpg

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asabovesobelow
1,277 Views
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Hugo_Intel
Moderator
1,246 Views

Hello asabovesobelow


Thank you for sharing these screenshots with us. We are not able to notice any visible issue with these screenshots everything seems to be ok from our side. The issue might be related physically to your monitor or screen, if that is the case the issue is not going to translate to the screenshots.


If you still believe there is an issue, please attach more screenshots in which it is more noticeable, so we can check it.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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asabovesobelow
1,240 Views

I don't know maybe i am crazy or it is visible only in person. I have 2 monitors, 2 PCs and same problem.

The image is a bit tilted, curved to the center of the monitor and other elements and apps look like this. The image also looks a bit narrower horizontally, than it should be. I noticed that even aim in CS GO looks different, smaller or tighter

Look at this 3 windows they are tilted to the center of the monitor a bit.

 

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Hugo_Intel
Moderator
1,217 Views

Hello asabovesobelow


Thank you for sharing more screenshots with us. We are still not able to notice any visible issue on the screenshots, however, please allow me more time to check this issue internally. I will post back as soon as I have an update.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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asabovesobelow
1,209 Views

I think with new driver "4125" image looks higher after i mentioned that it is narrower horizontaly, but i think this kind of deformation still presist. It is barely visible but still there

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Hugo_Intel
Moderator
1,170 Views

Hello asabovesobelow


Thank you for you patience. In this case we will still need more information to try to identify the issue, please let us know the following:


1.-Share a video of the issue, if possible recorded externally, like with a cellphone to get the whole frame of the monitor

2.-What type of connection are you using (HDMI, DP)? Have you tried different cables or connections?

3.-Is the whole system affected by this issue or are there certain apps that don experience it?

4.-Are there specific instruction or steps that can be follow to trigger the issue?


Also, please let try installing the latest driver recommended by your system manufacturer , driver version 27.20.100.9078. This is an older driver so if the issue persists you can roll back to version 31.0.101.4125.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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asabovesobelow
1,142 Views

I tried to capture on the phone but there's nothing visible. I found that all oldest driver have "save display scaling" in the intel control panel, but all new drivers have "keep aspect ratio" instead. Maybe that's the thing. Can you add these 2 settings in the upcoming drivers to choose freely

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asabovesobelow
1,137 Views

Can you also add "Scale on GPU" like NVIDIA or AMD have

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Hugo_Intel
Moderator
1,114 Views

Hello asabovesobelow


Thank you for your feedback. We can definitely pass this information to the corresponding team, however, Could you please provide us with screenshots of the features that you want in English, so we can have a better understanding of your request?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Jocelyn_Intel
Moderator
1,074 Views

Hello, @asabovesobelow  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


Jocelyn_Intel
Moderator
1,038 Views

Hello, @asabovesobelow

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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