31.0.101.4577 Driver update broke triple monitor 2560x1440 display.

[adam15]

I've been running 3, 2560x1440 monitors through a USB-C dongle for 3 months. This morning, after a reboot, only 1 of the monitors has 2560x1440 available. (Max display resolution available for the other two monitors are 1600x900 and 1920x1080).

The only difference I noticed was the following driver update this morning:

Intel Corporation - Extension - 31.0.101.4577

Is this a known bug? Or is there anyway to rollback this driver update?

Running:

Windows 10 Pro

OS Build: 19045.3324

Processor: 13th Gen Intel(R) Core(TM) i7-1365U 1.80 GHz

[Hugo_Intel]

Hello adam15

Thank you for posting on the Intel Communities. I understand that 2 of your three monitors got their resolution capped to 1080p after the driver got updated.

We have had some users reporting similar issues that we are currently investigating, however, the issue for them triggered in driver 31.0.101.4644 which is different from the one that affected your system. Also based on your processor your system was most likely assembled by a different manufacturer so we would suggest using the driver they advise installing on the system. You can first try rolling back through device manager:

• Go to Device Manager > Display Adapters
• Double click on Intel® Iris® Xe Graphics
• Go to the Driver Tab
• Click on Roll Back

If the issue persists or unable to roll back the driver, in order for us to get your system information, share with us the following reports:

Intel® System Support Utility

Report for Intel® Graphics Drivers (only IGCC)

Best Regards,

Hugo O.

Intel Customer Support Technician.

[adam15]

Thanks for the response Hugo. The "Roll back" option is grayed out. Is there anywhere that I can download the older version of the driver?

[Hugo_Intel]

Hello adam15

There are no older drivers available on our website to download and they are generic versions of the driver, we would need to know your exact system model or you can share with us the report from the Intel® System Support Utility so we can help you find the customized version of the driver from your system manufacturer.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello adam15

Please share with us your system information requested in our previous post so we can help you get the correct driver for your device.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[adam15]

Thanks, is this sufficient, or do you need the full details file?

[Hugo_Intel]

Hello adam15

The screenshot does not have your full model number for your system. We need to know the exact model. Please share the log file with full details.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello adam15

Please share with us the log file or exact model of your system so we can help you find the recommended driver of your system manufacturer in case you are still experiencing this problem.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[adam15]

Sorry for the delayed response:

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Dell Inc."
BIOS Mode:"UEFI"
BIOS Version/Date:"Dell Inc. 1.5.0 , 06/14/2023 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"1.6"
Platform Role:"Mobile"
Processor:"13th Gen Intel(R) Core(TM) i7-1365U , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.6"
Sound Card:"Realtek Audio"
Sound Card:"Intel® Smart Sound Technology for USB Audio"
Sound Card:"USB Audio Device"
Sound Card:"Intel® Smart Sound Technology for Bluetooth® Audio"
System Manufacturer:"Dell Inc."
System Model:"Latitude 5540"
System SKU:"0C05"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) UHD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics"
CoInstallers:"oem126.inf,iRPLPD_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"07/23/2023 08:00 PM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_206db0644c02d18e\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.4577"
INF:"oem126.inf"
INF Section:"iRPLPD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"<>,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_206db0644c02d18e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_206db0644c02d18e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_206db0644c02d18e\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_A721&SUBSYS_0C051028&REV_04\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"2560 X 1440"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) UHD Graphics Family"

[Hugo_Intel]

Hello adam15

Thank you for sharing the information.

Based on the laptop model you have the recommended driver for the system will be 31.0.101.4577 which is actually the one you have currently installed, however, in order to ensure the version installed is the one from your system manufacturer with their customizations let's try the following:

1. Uninstall your current driver using Display Driver uninstaller
2. Once the driver is uninstalled, go to the manufacturer's website and download the driver version 31.0.1014577 they have listed.
3. Install the driver on your system and check if the same issue still happens.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello adam15

Were you able to test the driver we recommended in our previous post? The driver from your manufacturer's website should include the customization for your system, let us know if the issue with the screen resolution still happens after testing the driver.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Andres_Intel]

Hello adam15,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Intel Customer Support Technician 

[Swizzle5190]

Just wanted to add that I'm having the same issue as OP as well as 2 other users at my company after installing:
Intel Corporation - Display - 31.0.101.4575

After update to 31.0.101.4575 can not use monitor's max resolution - Intel Community

- Disabled the Display Stream Compression (DSC) feature to avoid a black screen being displayed when you connect an external monitor through a dock.

Is intel going to fix this?