Thank you for posting on the Intel® communities.
We hope that the assistance provided by the community has been helpful.
Also, we would like to inform you that due to the Intel® HD Graphics 4000 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.
You can verify this product's discontinuance status at the following links:
- http://ark.intel.com/ > Product Status > "Discontinued".
- Support Options for Discontinued Intel® Graphics Products website: https://www.intel.com/content/www/us/en/support/articles/000005733/graphics.html
Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.
Intel Customer Support Technician