Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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4k monitor wont work with new graphics drivers

BKara2
Beginner
‎10-20-2018 03:29 AM
1,573 Views

We bought a AOC U2777PQU 4k monitor as a second screen to use with a Surface pro 4 laptop. But the graphic driver in the laptop didnot allowed a higher resolution then 1920*1080.

We tried so many cables, tips on this website etc, nothing seemed to worked. But we found the solution our self. We deleted the driver and prevented Windows to update to a newer version (a tip found on a website). The driver turned to a version form 2017 (see screenshot). Now the monitor works as a charm!

So please Intel, dont refer customers to the manufacturer of laptops or monitors, but fix your driver!

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idata
Employee
‎10-22-2018 01:03 PM
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Birsen: Thank you for joining the Intel® communities support.

 

 

Thank you very much also for sharing your feedback and providing those details, we will send your comments to the proper department so the can be aware of your suggestion.

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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