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A750 Unable to use Adobe Photoshop 2023

magicsky126128
Beginner
1,288 Views
Unable to use Adobe Photoshop 2023,After opening, the system directly freezes
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3 Replies
Jean_Intel
Employee
1,270 Views

Hello magicsky126128,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

For this issue, we recommend you uninstall the current driver using Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install our latest driver, 31.0.101.4369. Files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected.

 

Also, in case the issue persists and to better assist you, please provide me with the following information:

  • Is the issue present on other driver versions?
  • Is rebar enabled?
  • We would like to gather more information about your system, so please create a system report using the Intel®️ System Support Utility (Intel®️ SSU) 
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; then "Save."

 

Best regards

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,200 Views

Hello magicsky126128,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
1,172 Views

Hello magicsky126128,


We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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