A770 Low Score in Passmark PT

[Music_teck]

Hi all- new Acer Predator BiFrost A770 owner. Installed in new build- i5-12600K, MSI Mag B660m Mortar Wifi DDR4, 32 GB DDR4- 3600, 1TB WD Black SN850x. Resizable Bar enabled, etc

I'm finding that Passmark Performance Test is benchmarking this card lower than my GTX1070 scores in the same rig, with the same settings. Both 2D and 3D scores are approximately 2/3 of what the GTX was hitting, despite considerably higher frame rates in several of the tests (notably DirectX 10) while achieving much lower frame rates in DirectX 11 and similar rates in DX 12 (despite being penalised 20% for no MSAA support).

While I'm sure it's a driver optimisation issue, it's a bit of a downer to see such poor results from what is obviously a very capable card. I'm reasonably sure that I'm not the only one who uses Passmark on new builds (I've been using it for some 25 years now) and I hope that Intel can look into this issue.

Any input appreciated. Thank you

[Andres_Intel]

Hello Music_teck,

Thank you for posting on the Intel®️ communities. I'll be pleased to assist you since it appears that you are experiencing low performance issues with Passmark on your Intel® Arc™ A770 Graphics. Please answer the following questions to understand the issue in a better way:

• Can you attach a log or a video of the results of the Passmark test? This is for us to have a visual example of the result.
• I see you provided us with some information about your system, to know more about it, attach Intel® System Support Utility for Windows (SSU) report, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician

[Music_teck]

Hi Andres

Thanks for the reply. Just for the record, I have no issues with the card's performance with gaming or video and photo editing, but the scores as shown in Passmark Performance Test seem to be subpar. EDIT- I'll add that the GTX1070 was achieving results in the 93rd percentile in 2D testing, and 72nd percentile in 3D, much higher than the A770's respective results of 45th and 66th.

I've attached a video of the tests in progress, along with the GPU OSD running simultaneously. The scores are slightly lower than I normally expect, I assume due to the card also performing video capture at the same time. I've also attached the requested SSU report. 

Thank you for your attention to this matter

[Andres_Intel]

Hello Music_teck,

Thank you for all the information provided.

I see on the Intel® SSU that the system is up to date, but I just want to make sure other driver files were removed completely, so please follow the steps below and let me know the results:

• Clean install the graphics driver with Display Driver Uninstaller (DDU). If you need guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
• Then, install the driver version 31.0.101.5081/31.0.101.5122.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Music_teck,

Were you able to install the driver version 31.0.101.5081/31.0.101.5122 to check if the behavior changes?

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello Music_teck,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician