Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20748 Discussions

ARC A750 graphic card isssu

Surajit007
Beginner
2,147 Views

maya arnold render error

 

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17 Replies
Surajit007
Beginner
2,146 Views

only nvidia cuda support showing

but cuda core available in your graphic card

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VonM_Intel
Moderator
2,087 Views

Hi, Surajit007.


Thank you for posting in our Community. In order for me to identify the issue and find a solution, it would be a great help if you included additional information such as the exact issue, or if the system worked before, that you may find relevant that can help us diagnose and identify the issue. 


Looking forward to your response. Have a nice day ahead!


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
2,085 Views

Moreover, kindly provide us with your SSU, as it would really help us if we could get more information about your system. The SSU can collect that info that can be helpful to me and if you have done any steps to fix this issue before contacting us please give me those details so we don't repeat any unnecessary steps.


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VonM_Intel
Moderator
2,020 Views

Hi, Surajit007.


I hope you are doing fine.


Were you able to check the previous post?

Kindly let us know if you still need assistance.


Best Regards,

Von M.

Intel Customer Support Technician


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Surajit007
Beginner
1,998 Views

# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"02-13-2024"
Time:"00:00:26.2332504"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Gigabyte Technology Co., Ltd."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. FE , 07-06-2023 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz , GenuineIntel"
Secure Boot State:"Off"
SMBIOS Version:"3.3"
Sound Card:"Realtek High Definition Audio"
System Manufacturer:"Gigabyte Technology Co., Ltd."
System Model:"H510M H"
System SKU:"Default string"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Arc(TM) A750 Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"3.91 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Arc(TM) A750 Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A750+Graphics"
CoInstallers:"oem0.inf,iDG2_Client_FWU_w10_DS,Internal,Intel(R) Arc(TM) A750 Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdnd64.sys"
Driver Date:"01-18-2024 05:30 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_dcdc48ad59d39fcd\igdkmdnd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.5186"
INF:"oem0.inf"
INF Section:"iDG2_Client_FWU_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_dcdc48ad59d39fcd\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_dcdc48ad59d39fcd\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_dcdc48ad59d39fcd\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_dcdc48ad59d39fcd\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 3, device 0, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_56A1&SUBSYS_10218086&REV_08\6&291E387B&0&00080008"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"100 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxnd"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Arc(TM) A750 Graphics Family"
- "Memory"
Physical Memory (Available):"9.97 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.87 GB"
- "BANK 0"
Capacity:"8 GB"
Channel:"Controller0-ChannelA"
Configured Clock Speed:"2666 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First position"
Manufacturer:"A-DATA Technology"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"DDR4 3200"
Serial Number:"254D0000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 1"
Capacity:"8 GB"
Channel:"Controller0-ChannelB"
Configured Clock Speed:"2666 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Second position"
Manufacturer:"A-DATA Technology"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"DDR4 3200"
Serial Number:"464E0000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"FE, ALASKA - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"06-07-2023 05:30 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Gigabyte Technology Co., Ltd."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"H510M H"
Serial Number:"Default string"
Status:"OK"
Version:"Default string"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Realtek PCIe GbE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek PCIe GbE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"10.11.207.129"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rt640x64.sys"
Driver Date:"01-19-2022 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"
Driver Provider:"Realtek"
Driver Version:"10.56.119.2022"
Index:"0001"
INF:"oem33.inf"
INF Section:"RTL8168H.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"10.11.207.203"
IP Subnet:"255.255.255.128"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"02-13-2024 06:34 PM"
Location:"PCI bus 6, device 0, function 0"
MAC Address:"74:56:3C:30:76:5D"
Manufacturer:"Realtek"
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{C387E672-04A2-485C-9B0E-3A347179F998}"
PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_15\01000000684CE00000"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek PCIe GbE Family Controller"
Service Name:"rt640x64"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*EEE:Energy-Efficient Ethernet:"Enabled (1)"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*ModernStandbyWoLMagicPacket:Wake on magic packet when system is in the S0ix power state:"Disabled (0)"
*NumRssQueues:Maximum Number of RSS Queues:"4 Queues (4)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVlanTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"512 (512)"
*RSS:Receive Side Scaling:"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"128 (128)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
AdvancedEEE:Advanced EEE:"Disabled (0)"
AutoDisableGigabit:Auto Disable Gigabit:"Disabled (0)"
EnableGreenEthernet:Green Ethernet:"Enabled (1)"
GigaLite:Gigabit Lite:"Enabled (1)"
PowerSavingMode:Power Saving Mode:"Enabled (1)"
RegVlanid:VLAN ID:"0 (0)"
S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume4"
Internet Browser:"Google Chrome,121.0, Internet Explorer,11.1, Microsoft Edge,121.0"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2.38 GB"
Physical Memory (Available):"9.97 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.87 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.22631 Build 22631"
Virtual Memory (Available):"9.27 GB"
Virtual Memory (Total):"18.25 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [15-12-2023]"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [15-12-2023]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [15-12-2023]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [15-12-2023]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB5027397:"Update [10/1/2023]"
KB5032007:"Update [12/13/2023]"
KB5032393:"Update [12/13/2023]"
KB5033055:"Update [12/13/2023]"
KB5034123:"Security Update [1/12/2024]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [15-12-2023]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [15-12-2023]"
Microsoft ASP.NET Core 7.0.7 - Shared Framework (x64):".NET [13-12-2023]"
- "Processor"
- "Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 165 Stepping 3"
- "Chipset Name":"Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+10400F+CPU+"
CPU Speed:"2.90 GHz"
Current Voltage:"8. volts"
Driver:"Not Available"
Driver Date:"04-21-2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"6 x 384 KB"
Level 2 Cache:"6 x 1536 KB"
Level 3 Cache:"12 MB"
Load:"1%"
Manufacturer:"GenuineIntel"
Model:"165"
Name:"Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz"
Number of Cores:"6"
Number of Cores Enabled:"6"
Number of Logical Processors:"12"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000A0653"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"3"
Version:"Not Available"
- "Storage"
- "CT500BX500SSD1"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"CT500BX500SSD1"
Cylinder - Total:"60801"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06-21-2006 12:00 AM"
Driver Version:"10.0.22621.2506"
Error Code:"Device is working properly"
Firmware Revision:"M6CR061"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"CT500BX500SSD1"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"3"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_&PROD_CT500BX500SSD1\4&5D48514&0&030000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"976768065"
Serial Number:"2320E6D72FE3"
Size:"465.76 GB"
Size – Available:"220.44 GB"
SMART Attributes:"Self-Test: 10 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15504255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"F89975DB"
Size:"464.87 GB"
Size – Available:"220.44 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:0:"51"
0x05 Reallocated Sector Count:0:"140"
0x09 Power-On Hours:622:"0"
0x0C Power Cycle Count:477:"0"
0xAB Program Fail Count:0:"0"
0xAC Erase Fail Count:0:"0"
0xAD Wear Leveling Count:19:"0"
0xAE Power-off Retract Count:38:"0"
0xB4 Unused Reserved Block Count Total:41:"0"
0xB7 SATA Downshift Count:0:"0"
0xB8 End-to-End Error Detection Count:0:"97"
0xBB Uncorrectable Error Count:0:"0"
0xC2 Internal Device Temperature:30° C:"0"
0xC4 Reallocation Count:0:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xCA Data Address Mark Errors:2:"0"
0xCE Flying Height:0:"0"
0xD2 Vibration During Write:0:"0"
0xF9 Total NAND Writes:0:"0"
0xFB Minimum Spares Remaining:649917561:"0"
0xFC Newly Added Bad Flash Block:2:"0"
- "WD7500A"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"WD7500A"
Cylinder - Total:"91201"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06-21-2006 12:00 AM"
Driver Version:"10.0.22621.2506"
Error Code:"Device is working properly"
Firmware Revision:"01.01R.3"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"WD7500A"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"2"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_&PROD_WD7500A\4&5D48514&0&010000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"1465144065"
Serial Number:"WDC-ROM SN# XYZ----"
Size:"698.64 GB"
Size – Available:"500.90 GB"
SMART Attributes:"Self-Test: 139 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"23256255"
- "E:"
Availability:"Not Available"
Caption:"E:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"New Volume"
Serial Number:"7CB6F6E2"
Size:"349.31 GB"
Size – Available:"260.37 GB"
Status:"Not Available"
Volume Dirty:"No"
- "F:"
Availability:"Not Available"
Caption:"F:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"New Volume"
Serial Number:"C8BAACE8"
Size:"349.31 GB"
Size – Available:"240.53 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:0:"51"
0x03 Spin Up Time:1908:"21"
0x04 Start/Stop Count:1377:"0"
0x05 Reallocated Sector Count:0:"140"
0x07 Seek Error Rate:0:"0"
0x09 Power-On Hours:1105:"0"
0x0A Spin Retry Count:0:"0"
0x0B Calibration Retry Count:0:"0"
0x0C Power Cycle Count:641:"0"
0xB7 SATA Downshift Count:0:"0"
0xB8 End-to-End Error Detection Count:0:"97"
0xBB Uncorrectable Error Count:0:"0"
0xBC Reported Command Timeouts:0:"0"
0xBE Temperature - Current:27° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"0"
0xC0 Unsafe Shutdown Count:26:"0"
0xC1 Load/Unload Cycle Count:7302:"0"
0xC2 Internal Device Temperature:27° C:"0"
0xC3 Hardware ECC Recovered:0:"0"
0xC4 Reallocation Count:0:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xC8 Write Error Rate:0:"0"
0xF0 Head Flying Hours:741:"0"
0xF1 Total LBAs Written:2398988264:"0"
0xF2 Total LBAs Read:2639270211:"0"
...#SSU#...

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VonM_Intel
Moderator
1,981 Views

Hi, Surajit007.


Please be informed that I can only support you in the English language. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.


May you please describe the exact issue? In this way, I can determine and provide you with the most accurate solution to fix the issue. Kindly share the issue that you have and other relevant information that you can with me.


Best Regards,

Von M.

Intel Customer Support Technician


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Surajit007
Beginner
1,971 Views

this is my ssu

 

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VonM_Intel
Moderator
1,952 Views

Hi, Surajit007.


Thank you for sharing this information with us. I reviewed the information that you've provided, and just want to confirm, may I know if you encountered any error messages? If yes, can you please share it with us? You can send screenshots that show the error.


Also, I've searched regarding "maya arnold". I'm curious about what you mean by "maya arnold". Are you talking about the Autodesk software? I think that it is a 3D computer graphics program that can create amazing animations and visual effects. If so, could you please tell us more about the specific problem that you are facing?


Best Regards,

Von M.

Intel Customer Support Technician


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Surajit007
Beginner
1,888 Views

ok

 

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Surajit007
Beginner
1,886 Views

but maya arnold render only support nvidia cuda

 

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Surajit007
Beginner
1,886 Views
0 Kudos
VonM_Intel
Moderator
1,825 Views

Hi, Surajit007.


I appreciate you for sending a YouTube link that shows the error message when rendering to Autodesk MAYA 2022. This is expected behavior. However, please be guided that the Arnold Renderer does not support Intel Arc A-Series GPUs.


Best Regards,


Von M.

Intel Customer Support Technician


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Surajit007
Beginner
1,814 Views

Nothing can be done

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VonM_Intel
Moderator
1,779 Views

Hi, Surajit007.


We apologize for that as we are still improving and adding some features of the Intel ARC A750 graphics to fix the issue. However, I found this article/link: (https://www.intel.com/content/www/us/en/support/articles/000097914/graphics.html) that describes an error message that appears when trying to render using Autodesk Maya* specific to Arnold Renderer.


Should you have any questions or concerns, kindly let me know.


Best Regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
1,741 Views

Hi, Surajit007.


We understand that you are having issues using the Arnold Renderer. Please know, however, that we have verified that the supported graphics card for this software does not include Arc graphics cards. This is also mentioned here in our Autodesk Maya* Rendering Error with Intel® Arc™ Graphics link/article: (https://www.intel.com/content/www/us/en/support/articles/000097914/graphics.html).


We've done some research and found this link: (https://help.autodesk.com/view/ARNOL/ENU/?guid=arnold_user_guide_ac_arnold_gpu_ac_supported_gpu_html), where you can find the supported GPUs (Supported GPUs - Arnold User Guide).


Best Regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
1,632 Views

Hi, Surajit007.

I hope you are doing fine.


Were you able to check the previous post?

Kindly let us know if you still need assistance.


Best Regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
1,315 Views

Hi, Surajit007.

I trust you're doing well.


I have not heard back from you we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Von M.

Intel Customer Support Technician


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