ARC A770 fans doesn't work

[ban3k]

Hello i've a problem with AsRock arc A770

new A770 won't kick on its fans regardless of load and I'm trying to figure out if its a hardware or software issue

I've tried so far:

 - reseating the GPU

 - running DDU, then reinstalling the current driver and waiting a few minutes before restarting (something about background firmware updates that could take longer than the driver install?)

 - toggling ASPM, power management controls

 - uninstalling Arc Control (then reinstalling when that didn't work)

- adjusting the fan curve in Arc Control

any ideas ?

[VARADHARAJAN]

@ban3k 

For trying to boot wth Linux bootable pen drive , don't install Linux, use live version , install graphics driver if available, we can conform it hardware or software issue

Thanking you

Varadharajan K M.sc B.ed

[ban3k]

@VARADHARAJAN VARADHARAJAN

still nothing ... 0 reaction

[VARADHARAJAN]

@ban3k 

Then show your laptop to the nearest authorised service center