Acer Aspire 5742 - Intel Core i3 380M - TV/Monitor not supported?

[KLi23]

I'm trying to connect my laptop to my TV through HDMI however the HDMI is not being recognized. When I go to Intel Graphics and Media Control Panel it says that Monitor/TV Setting are not supported?? Also in general settings and multiple displays there is only one option to select (single/built-in display).

I don't understand why this is...how do I enable the HDMI to connect to the TV?

I'm 100% sure that both the HDMI cable and TV work as I've connected them with another laptop I have and it worked perfectly.

Have been trying all day to fix this, anyone have a solution?

Below is the report if that's any help:

Intel® HD Graphics (Core i3)

Report Date: 8/3/2014

Report Time[hr:mm:ss]: 17:20:33

Driver Version: 8.15.10.2993

Operating System: Windows 7 Service Pack 1(6.1.7601)

Default Language: English (Canada)

DirectX* Version: 10.1

Physical Memory: 5814 MB

Minimum Graphics Memory: 128 MB

Maximum Graphics Memory: 1760 MB

Graphics Memory in Use: 40 MB

Processor: Intel64 Family 6 Model 37 Stepping 5

Processor Speed: 2527 MHz

Vendor ID: 8086

Device ID: 0046

Device Revision: 02

* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics

Video BIOS: 1994.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13.39 inches

Vertical: 07.48 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 06 AF EC 26 00 00 00 00

01 13 01 03 80 22 13 78 0A D7 75 93 55 55 8D 29

24 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 0C 1C 56 A0 50 00 10 30 30 20

36 00 58 C1 10 00 00 18 00 00 00 0F 00 00 00 00

00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41

55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

00 42 31 35 36 58 57 30 32 20 56 36 20 0A 00 65

* Other names and brands are the property of their respective owners. *

[Allan_J_Intel1]

Thanks for joining the graphics community.

I see you are trying to connect your computer to your TV via HDMI port.

At this point, make sure TV settings are selected properly to pick HDMI connection, select HDMI as TV out source.

If possible try testing another HDMI monitor, this will ensure HDMI port on the computer is working properly.

Try straight cables, this time make sure you are using HDMI to HDMI cable, not an adapter.

Check computer BIOS to see if there is an option for HDMI enable/disable.

The following URL's provides some tips about HDMI issues:

http://www.intel.com/support/graphics/sb/CS-033418.htm Graphics — Intel Graphics and Televisions frequently asked questions (FAQ)

http://www.intel.com/support/graphics/sb/CS-034397.htm Graphics — HDMI Technology FAQ

Thanks

Allan.