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Hi Ismael,
We would like to inform you that we are routing your query to the dedicated team for further assistance.
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Hello 23ismael07,
Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta
Thank you for posting in the community. It seems the application you're using requires an updated graphics driver to function properly. To provide you with the correct driver, could you let me know whether you're using a laptop or a desktop? If it's a laptop, please provide the exact model. If it's a desktop, please share the model of the motherboard.
Generally, you can download the graphics driver from Intel's website. Follow this link to download the driver, and then use the steps provided for a clean installation of the graphics driver:
- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
- Go back to the Intel Graphics entry in the Device Manager.
- Right-click Intel Graphics and click Uninstall.
- In the device removal dialog box, check Delete the driver software for this device and click OK.
- Restart the computer after the uninstallation is complete.
- Open the Device Manager.
- Expand the Display adapters section again.
- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5.
- Reboot the computer when prompted.
Execute Clean installation of driver:
- Click the .exe to initiate the driver installation.
- Agree to the Intel Software License Agreement.
- Click the checkbox to Execute a clean installation.
- A clean installation removes all old drivers and restores Intel settings to the default value
- Click Start to begin the install.
- Reboot the system if prompted.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hello 23ismael07,
I wanted to follow up to see if you've had a chance to review my previous response, which includes my recommendations and some questions regarding the issue. Please let me know if my suggestions have resolved the problem; if not, we can explore alternative solutions.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hello 23ismael07,
Since I haven't received a response from you, I will proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored. Thank you for your understanding.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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