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Adobe After effects and intel UHD 620 graphic error

This is the screenshot of the problem that I have running my adobe after effects on my PC.

AE error.jpg

I have been trying to use Adobe after effects but i kept getting that error. I have updated my intel UHD 620 graphic driver through my device manager to the latest version on the server. I have also downloaded the driver available on the adobe website but I'm getting an error that the driver is not for my system that i should contact my manufacturer. Please what should i do? I have attached my system info below.

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Hello drkennis, 

 

Thank you for posting on the Intel® communities.   

 

While checking your system report, I noticed that you are using Intel® and Nvidia* graphics card, when using hybrid graphics, it is highly recommended to use the system manufacturer (OEM) drivers, this case the HP's drivers. Based on that, please try the following suggestions: 

 

1. Try installing the latest drivers available on the HP's site, and use both, Intel® and Nvidia* (check with HP for further support to update the drivers). 

2. In case you prefer using the Intel generic graphics drivers, keep in mind that it will overwrite the OEM customized driver. OEM drivers are handpicked and include customized features and solutions to platform-specific issues. The generic Intel driver provides users the latest and greatest feature enhancements and bug fixes that OEMs may not have customized yet to address platform-specific needs. In order to install them, please try the following: 

 

  1. Download the latest DCH drivers and save them on the computer: 
  1. Disconnect from the Internet so no new drivers are automatically installed by Windows Update. 
  2. Uninstall the driver and the Intel Graphics Control Panel from Control Panel Programs and Features. 
  3. Restart the computer. 
  4. Confirm in Device Manager Video Adapters the controller is listed as 'Microsoft Basic Display Adapter' > if not, repeat steps 2 through 4. 
  5. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point we can remove Legacy drivers from Device Manager
    1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device' 
    2. In the pop-up window make sure 'Delete the driver software for this device' is checked. 
    3. Click on 'Uninstall'
    4. Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter') 
  6. Install the DCH drivers that were downloaded on step 1 (try first the "Stable" version, in case that does not work try installing the "BETA" version) 
  7. Restart the computer. 
  8. Reconnect to the Internet. 

 

3. Also, you might want to try to upgrade your Operating System (OS) to the latest version (check with Microsoft for further support). 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  

 

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.  


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Hello drkennis,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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Hello drkennis,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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