Adobe Premiere Pro says drivers are not up-to-date but they are

[SDeLe2]

My adobe premiere pro shows a System Compatibility Report saying that my current Intel drivers are not up-to-date. I downloaded the Intel Driver & Support Assistent and it says that everything is up to date. I'm not sure what to do next.

[AlHill]

Do you have dual graphics?

If so, you should only attempt this as a test. Install this graphics driver, and test adobe again.

https://downloadcenter.intel.com/download/29127/Intel-Graphics-Windows-10-DCH-Drivers?v=t

If you have dual graphics, you should use only the drivers provided by your laptop manufacturer.

Report back with the results.

Doc

[SDeLe2]

I don't think I have dual graphics

[AlHill]

Then, install the driver from the link I provided, and test.

Doc

[SDeLe2]

When installing I get this error:

Rough translation:

'The operating system being installed has not been validated for this computer. Ask the manufacturer for the correct operating system. The installation proces is cancelled.'

[AlHill]

What is the model number of your laptop?

Doc

[SDeLe2]

VivoBook Flip 14_ASUS Flip TP12UA

[AlHill]

Are you sure it is not VivoBook Flip 14_ASUS Flip TP412UA?

If it is, use the asus driver here:

https://www.asus.com/us/2-in-1-PCs/ASUS-VivoBook-Flip-14-TP412UA/HelpDesk_Download/

In the future, use ASUS support for their laptop.

Doc

[AdrianM_Intel]

Hello SDeLe2,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello SDeLe2,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel