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Adobe Premiere Pro says drivers are not up-to-date but they are

SDeLe2
Beginner
577 Views

My adobe premiere pro shows a System Compatibility Report saying that my current Intel drivers are not up-to-date. I downloaded the Intel Driver & Support Assistent and it says that everything is up to date. I'm not sure what to do next.

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0 Kudos
9 Replies
AlHill
Super User
308 Views

Do you have dual graphics?

 

If so, you should only attempt this as a test. Install this graphics driver, and test adobe again.

https://downloadcenter.intel.com/download/29127/Intel-Graphics-Windows-10-DCH-Drivers?v=t

 

If you have dual graphics, you should use only the drivers provided by your laptop manufacturer.

 

Report back with the results.

 

Doc

 

SDeLe2
Beginner
308 Views

I don't think I have dual graphics

AlHill
Super User
308 Views

Then, install the driver from the link I provided, and test.

 

Doc

 

SDeLe2
Beginner
308 Views

When installing I get this error:

3.png

 

Rough translation:

'The operating system being installed has not been validated for this computer. Ask the manufacturer for the correct operating system. The installation proces is cancelled.'

AlHill
Super User
308 Views

What is the model number of your laptop?

 

Doc

 

SDeLe2
Beginner
308 Views

VivoBook Flip 14_ASUS Flip TP12UA

AlHill
Super User
308 Views

Are you sure it is not VivoBook Flip 14_ASUS Flip TP412UA?

 

If it is, use the asus driver here:

https://www.asus.com/us/2-in-1-PCs/ASUS-VivoBook-Flip-14-TP412UA/HelpDesk_Download/

 

In the future, use ASUS support for their laptop.

 

Doc

 

AdrianM_Intel
Moderator
308 Views

Hello SDeLe2,

 

Were you able to check the previous post? 

  

Let me know if you need more assistance. 

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

 

 

AdrianM_Intel
Moderator
308 Views

Hello SDeLe2,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

 

 

 

 

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