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After downloading Intel Graphic- windows DCH Drivers my laptop became very laggy

lexanairdn
Beginner
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I have a 10th Generation processor, and it was stated that if I have a 6th generation or higher, computer manufacturers customizations will remain intact with that said I downloaded it last week since I had higher. After downloading it my laptop became very laggy, yesterday I experience my laptop shutting down out of the blue for the first time (like black screen off), my apps and games crashing, from 9-11 ms to 24-33 ms in valorant. Hoping that this will be addressed. 

 

If I can uninstall what I downloaded safely, that would be nice :(( I just really want my old laptop back.

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4 Replies
Steven_Intel
Moderator
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Hello lexanairdn,


Thank you for posting on the Intel® communities.


We recommend always using the drivers provided by the device manufacturer, as they are handpicked and include customized features and solutions to platform-specific issues. 


For this, please try a clean installation of both the latest DCH (https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html) and OEM drivers found on their website.


If the issue persists, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
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Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
585 Views

@lexanairdn


Can you confirm the recommendations provided in the first reply post were successful?


Please let me know if you need further assistance, or we can close this thread as solved.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
535 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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