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HO un PC HP con CPU I5 1135G7 con scheda grafica Iris XE Intel driver & Support Assistant mi segnala che è disponibile un aggiornamento driver o è meglio scaricarlo dal sito HP? Ultimo aggiornamento HP 2023! Saluti
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Hi @Carlo1961,
Ti informiamo che posso supportarti solo in inglese. Ho utilizzato uno strumento di traduzione web per tradurre questa risposta, quindi potrebbe esserci una traduzione imprecisa
The generic Intel driver offers users the latest feature enhancements and bug fixes that may not yet be customized by computer manufacturers (OEMs). OEM drivers are specifically selected and include tailored features and solutions for platform-specific needs. Installing this Intel generic graphics driver will replace your customized OEM graphics driver. Users can verify matching OEM driver versions on OEM websites. For more details on how installing this driver might affect your OEM customizations, please refer to this article.
In summary, we always recommend consulting your laptop manufacturer before updating your graphics driver to the latest version. However, if HP does not offer the latest version, you can proceed with the Intel generic driver recommended by IDSA or manually install it from our download center. Ultimately, the decision is at the user's discretion. Please let me know if you need further assistance or information.
Regards,
Randy T.
Intel Customer Support Technician
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L'ultimo aggiornamento HP del Luglio 2023 è 31.0.101.4502, con Intel Driver&SupportAssistant ha installato 32.0.101.6790 ma poi quando riavvio il PC se cerco aggiornamenti con Windows Update mi installa 31.0.101.5334 è installato questo driver! E' corretto? Grazie per l'aiuto! Saluti
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HO installato il driver 31.0.101.5334 ma secondo IntelDriver&SupportAssistant è installato 32.0.101.6790
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La app IntelDriver& SupportoAssistant quando ha aggiornato il driver ha installato Intel Grafic Software, ma vedo anche nelle app installate Intel Grafic Software & driver non ricordo di avere installato! Saluti
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Dopo numerosi tentativi sono riuscito a installare il driver 32.0.101.6793 e al momento Windows Update attivo non lo ha cambiato ! Da Visualizza Cronologia Affidabilità sono spariti gli errori hardware e arresti Windows andiamo meglio spero non cambia ancora ! Non capisco come mai Intel Driver Support Assistant segnala installata la versione driver 32.0.101.6790! Saluti
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Hi @Carlo1961,
Thank you for the update.
Before we proceed, let me clarify and kindly provide the following details.
- Aside from which driver to install, are you having other issues related to the Graphics?
- If yes, was it working fine before?
- What was the last change made before the issue started?
- Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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Va bene il PC ho aggiornato i driver perché l'ultima versione da HP era del 2023 volevo installare driver aggiornati , non ci sono modifiche hardware e ho scaricato aggiornamenti da Windows Update per antivirus Windows Defender! Saluti
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Hi @Carlo1961,
Upon reviewing your SSU log report, I see that you are currently using driver version 32.0.101.6790. If you are not experiencing any issues and simply wish to update your driver, you can proceed with upgrading to version 32.0.101.6793.
However, if you encounter any difficulties during the installation or have specific concerns about your system, I am available to conduct a remote assistance session to help address any issues. Please let me know how I can further assist you.
Thank you for your attention.
Regards,
Randy T.
Intel Customer Support Technician
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HO installato il driver 32.0.101.67993 ma poi Windows Update ha installato non capisco il 31.0.101.5334! Poi ho installato il driver 32.0.101.6790 e sembra al momento non viene cambiato da Windows Update! Saluti
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Hi @Carlo1961,
You can proceed with manual installation. Currently, we are on graphics driver version 32.0.101.6739. To obtain this version and reflect to both system and software, download the driver and follow the instructions in the article "Windows Update keeps rolling back the graphics device drivers to an older version." If you encounter any challenges during this process, please let me know so we can schedule a remote assistance session. Provide me with your preferred time for a callback, and once you need a callback, update me here so I can gather your personal information via email. I look forward to your response.
Please note that this is an OEM device, so we will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.
Regards,
Randy T.
Intel Customer Support Technician
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Niente da fare ho installato il driver 32.0.101.6793 ma poi quando riavvio il PC Windows Update installa 31.0.101.5534 mi sono spaventato finito di installare il driver Intel lo schermo era nero ho spento il PC con il pulsante di accensione, poi quando ho avviato era tutto ok! HO contattato HP hanno detto che non fanno più aggiornamenti per la scheda grafica l'ultimo loro era del 2023 devo scaricare gli aggiornamenti driver da Intel! Saluti
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Lavoro se per lei va bene per la assistenza remota dal lunedì a venerdì dalle 18 in poi ora Italiana, se da assistenza anche sabato e domenica dalle 12 in poi ora italiana! Qui in Italia ora sono le ore 19.50 per darle un idea! Mi faccia sapere! Saluti
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Visualizza Cronologia Affidabilità quando installo i driver segnala arresti di Windows e errori hardware ! Spero di non fare danni! Devo fare una installazione pulita di Windows? Spero non serve! Saluti
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Hi @Carlo1961,
I have sent you an email to confirm our remote session scheduled for tomorrow, May 20, 2025. Please confirm your availability via email. Once confirmed, I will call you.
Regards,
Randy T.
Intel Customer Support Technician
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Prima delle 6 PM non posso sono al lavoro! Va bene dalle 6 PM alle 8 PM in italia! Qui In Italia è il 18 Domenica!
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Ci sono molte truffe con che numero chiama? Giorno 19 non posso!
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Hi @Carlo1961,
I am unavailable at the initially proposed time, but I will endorse your case to one of my colleagues who can accommodate your needs and availability. Additionally, please check the email I sent you for further communication.
Can we schedule a remote session for tomorrow, May 20, 2025, from 6 PM to 8 PM Italy time?
Regards,
Randy T.
Intel Customer Support Technician
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C'e' un problema non parlo l'inglese! 32.0.101.6793 lo ho installato e Windows Update non lo sostituisce!
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Mi dispiace ma in questi giorni non riesco forse venerdi' 24 o la settimana prossima! Ora è installato il driver 32.0.101.6793! L'unico problema è che Intel Driver & Support Assistant segnala installato 32.0.101.3790! C'è una chat con traduzione? Purtroppo se mi contatta telefonicamente non parlo inglese! Saluti
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