Aggiornamento Driver Scheda video Iris XE

[Carlo1961]

HO un PC HP con CPU I5 1135G7 con scheda grafica Iris XE Intel driver & Support Assistant mi segnala che è disponibile un aggiornamento driver o è meglio scaricarlo dal sito HP? Ultimo aggiornamento HP 2023! Saluti

[RandyT_Intel]

Hi @Carlo1961,

You can retry the steps outlined in "Windows* Update Keeps Rolling Back Graphics Driver to a Previous.." when performing the graphics driver update. We do offer chat support and use a translator to accommodate you. We can initiate remote assistance through chat. If you are busy during weekdays, we can schedule the session for your preferred date, Friday, May 23, from 4 PM to 6 PM, to assist you. I have also sent you an email; please respond to it so we can continue our communication through that channel.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Carlo1961,

I looked into whether we could assist you in your preferred language, but as I mentioned initially, We can only provide support in English. To help bridge the language gap, I've used a web translation tool for my responses. I will soon post an update here with simplified, step-by-step instructions for you to follow, starting with driver updates and moving on to configuring Windows update settings to ensure the latest drivers are properly applied to your system. I am committed to supporting you and appreciate your patience. Please stay tuned for my revised instructions. Thank you.

Regards,

Randy T.

Intel Customer Support Technician

[Carlo1961]

32.0.101.6793 l'ultimo driver uscito è tuttora installato! 

[Carlo1961]

HO installato il driver 32.0.101.6793 come mi ha spiegato è tuttora questo! 32.0.101.6790 pero' viene segnalato installato Intel & driver support assistant! 

[RandyT_Intel]

Hi @Carlo1961,

Please follow the steps below to update your Intel® Iris® Xe Graphics driver:

• Open Device Manager:
  • Press Windows Key + and select "Device Manager."
• Access Display Adapter:
  • Expand the "Display adapters" section.
  • Right-click on "Intel® Iris® Xe Graphics" and select "Properties."
• Check Driver Version:
  • Go to the "Driver" tab.
  • Note the driver version using Notepad.
• Go to Windows Settings:
  • Open "Settings" from the search bar.
  • Navigate to "System" and click on "Windows Update."
  • Temporarily turn off Windows Update.
• Download Latest Driver:
  • Visit the Intel Download Center.
  • Download the latest driver version 101.6793.
• Install Driver:
  • Locate the downloaded file and run it.
  • Follow the installation instructions.
  • Do not select "Execute clean installation."
  • Proceed with the installation steps.
• Restart System:
  • Restart your computer to apply changes.
• Verify Update:
  • After restarting, open Device Manager again.
  • Repeat step 2 to check the driver version.
  • You can also verify the version in Intel Graphics software.
• Re-enable Windows Update:
  • Once the driver is updated and functioning correctly, turn Windows Update back on.

_______________________________________

Translated:

Apri Gestione dispositivi:

Premi il tasto Windows + e seleziona "Gestione dispositivi".

Accedi alla scheda video:

Espandi la sezione "Schede video".

Fare clic con il pulsante destro del mouse su "Intel® Iris® Xe Graphics" e selezionare "Proprietà".

Controlla la versione del driver:

Vai alla scheda "Driver".

Prendere nota della versione del driver utilizzando Blocco note.

Vai alle Impostazioni di Windows:

Apri "Impostazioni" dalla barra di ricerca.

Vai su "Sistema" e fai clic su "Windows Update".

Disattiva temporaneamente Windows Update.

Scarica il driver più recente:

Visitare l'Area download Intel.

Scarica l'ultima versione del driver 101.6793.

Installa driver:

Individua il file scaricato ed eseguilo.

Seguire le istruzioni di installazione.

Non selezionare "Esegui installazione pulita".

Procedere con i passaggi di installazione.

Riavvia il sistema:

Riavvia il computer per applicare le modifiche.

Verifica aggiornamento:

Dopo il riavvio, apri nuovamente Gestione dispositivi.

Ripetere il passaggio 2 per verificare la versione del driver.

È inoltre possibile verificare la versione nel software Intel Graphics.

Riattiva Windows Update:

Una volta che il driver è stato aggiornato e funziona correttamente, riattiva Windows Update

These steps should help ensure your graphics driver is up-to-date and functioning optimally.

Let me know if these works.

Reference: Windows* Update Keeps Rolling Back Graphics Driver to a Previous...

[Carlo1961]

32.0.101.6795 è installato questo driver, ma ogni tanto si installa il vecchio 31.0.101.5334 ho contattato Microsoft per bloccare installazione vecchio driver ma non so se è riuscito! 32.0.101.6790 è segnalato installato il 5 maggio da Intel & Driver Support Assistant, ho provato di più volte a disinstallare e reinstallare l'app ma segnala installato 32.0.101.6790 non quello giusto 32.0.101.6795 ! Saluti

[Carlo1961]

32.0.101.6790

[RandyT_Intel]

Hi @Carlo1961,

The reason Windows keeps installing the older driver is that you need to temporarily turn off Windows Update before installing the latest driver. Kindly follow the instructions carefully and make sure to restart your system to apply the changes.

Follow this: 

Windows* Update Keeps Rolling Back Graphics Driver to a Previous...

[Carlo1961]

32.0.101.6795 disattivo sempre Windows Update quando lo installo ma a volte capita che installa il driver vecchio 31.0.101.5334 ho contattato Microsoft per vedere se si riesce a escludere la installazione del vecchio driver  abbiamo provato al momento sembra funzionare è installato il nuovo driver! Saluti

[RandyT_Intel]

Hi @Carlo1961,

Thank you for your update regarding the driver installation issue. It's great to hear that the new driver (32.0.101.6795) seems to be working after contacting Microsoft to prevent the installation of the old driver (31.0.101.5334).

Do you still need further assistance from our end?

[Carlo1961]

32.0.101.6790 figura installato il 2 maggio vedere immagine non va bene ieri ho installato 32.0.101.6795 ! 

[RandyT_Intel]

Hi @Carlo1961,

The Intel Driver & Support Assistant (DSA) is a tool designed to help users keep their Intel drivers up to date. However, there are several reasons why it might report an older driver as installed and not recognize newer ones. Sometimes, the latest drivers may not be compatible with your specific hardware or system configuration. Intel DSA might report the most compatible driver version for your system, even if it's not the latest. If your computer is from an Original Equipment Manufacturer (OEM) like Dell, HP, or Lenovo, they might provide customized drivers for your hardware. These OEM drivers can be different from the generic drivers provided by Intel, and Intel DSA might prioritize these OEM versions over newer generic ones. Occasionally, Intel's servers might not have the latest driver information available, or there could be a network issue preventing DSA from accessing the latest data.

Let me know if you need more information.

Regards,

Randy T.

Intel Customer Support Technician

[Carlo1961]

Grazie HP mi hanno detto di scaricare i driver aggiornati da Intel loro non ne rilasciano più personalizzati! Saluti

[RandyT_Intel]

Hi @Carlo1961,

If that's the case, you can use our Intel drivers for your update. Should you need any more information or assistance with ,please don't hesitate to reach out. We're here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Carlo1961,

To ensure we provide the best possible assistance, could you please let us know your preferred language for communication?

If you still need further assistance, I recommend reaching out to our local support team, who can communicate directly and effectively in your preferred language. You can contact them at Intel Support Phone List-Italy 0269 633262

Regards,

Randy T.

Intel Customer Support Technician

[Carlo1961]

32.0.101.6795 è installato lingua preferita Italiano, rimane da risolvere discrepanza Intel & Driver Support Assistant che dice installato un altro driver provo a contattare la sede Italiana di Intel! 

[RandyT_Intel]

Hi @Carlo1961,

I want to inform you that this thread has been successfully closed. Please note that this thread will no longer be monitored.

However, I understand that you have an ongoing inquiry regarding IDSA. To ensure that your concerns are addressed promptly, I have created a separate ticket for this matter. Rest assured, a member of our team in Italy will be reaching out to you via email shortly to assist you further.

Regards,

Randy T.

Intel Customer Support Technician