Any hd4600 drivers not allowing windows to load

ETorg · ‎06-20-2014

I've been having this issue for about a week. it started 3 weeks after purchasing a new pc with an I7 4770s processor. I'm using onboard graphics and have now tried both VGA and HDMI but get a blank screen after the windows startup logo. I've tried every driver version I can find, 2 on the intel site and 1 on the asus site for the m11ad pc. Windows loads on both hdmi and vga using the generic driver.

I've tried loading windows with the intel driver so I could connect with teamviewer but it does not come online with the intel driver installed. Therefore I think windows does not load completely unless the standard driver is installed. I'm really not sure where to go from here. My bios is up to date and I've wen from Windows 8.1 to Windows 7 with no change in status.

I will load my DXDIAG in a reply.

ETorg · ‎06-20-2014

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System Information

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Time of this report: 6/20/2014, 15:16:11

Machine name: NORMAN-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: M11AD

BIOS: BIOS Date: 08/15/13 09:08:40 Ver: 03.02

Processor: Intel(R) Core(TM) i7-4770S CPU @ 3.10GHz (8 CPUs), ~3.1GHz

Memory: 8192MB RAM

Available OS Memory: 7874MB RAM

Page File: 1637MB used, 14107MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Standard VGA Graphics Adapter

Manufacturer: (Standard display types)

Chip type: Intel(R) HSW Mobile/Desktop Graphics Chipset Accelerated VGA BIOS

DAC type: 8 bit

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06

Display Memory: n/a

Dedicated Memory: n/a

Shared Memory: n/a

Current Mode: 1024 x 768 (32 bit) (1Hz)

Monitor Name: LG E2341(HDMI)

Monitor Model:

Monitor Id:

Native Mode:

Output Type:

Driver Name: vga

Driver File Version: 6.01.7600.16385 (English)

Driver Version: 6.1.7600.16385

DDI Version: unknown

Driver Model: unknown

Driver Attributes: Final Retail

Driver Date/Size: 7/13/2009 16:38:47, 15360 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4752-11CF-F233-84B8A8C2CB35}

Vendor ID: 0x8086

Device ID: 0x0412

SubSys ID: 0x85341043

Revision ID: 0x0006

Driver Strong Name: Unknown

Rank Of Driver: Unknown

Video Accel:

Deinterlace Caps: n/a

D3D9 Overlay: n/a

DXVA-HD: n/a

DDraw Status: Not Available

D3D Status: Not Available

AGP Status: Not Available

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Sound Devices

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Description: Digital Audio (S/PDIF) (High Definition Audio Device)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104385C2&REV_1003

Manufacturer ID: 1

Product ID: 65535

Type: WDM

Driver Name: HdAudio.sys

Driver Version: 6.01.7601.17514 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 11/20/2010 20:23:47, 350208 bytes

Other Files:

Driver Provider: Microsoft

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

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Sound Capture Devices

---------------------

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DirectInput Devices

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Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC517

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC517

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC517

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC517

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0

V...

Kevin_M_Intel · ‎06-23-2014

Hi AlphaChill,

I am sorry to hear you are having this problem but let me help you with this.

Based on your description, there are some troubleshooting steps I want you to try. I see you have tested VGA and HDMI so I wonder, have you tried DVI? Is there a chance to test this connection?

It is also important t say that it is very important and necessary to use a direct connection (no video adapters) to avoid interference with the signal.

Besides these steps, you can try updating the BIOS to latest from your Computer Manufacture.

ETorg · ‎06-23-2014

Thank you for your reply, Kevin. DVI is not an option on this motherboard. I am using direct connections for both hdmi and vga. I can try updating the bios the next time I am over there and see if there's any difference.

Kevin_M_Intel · ‎06-24-2014

Oh Right, just let me know!

Kevin M