Arc 770 Iris driver - global I/O slowed

[Guillaume4]

Hello,

This is more a report than a question and potentially a request to provide some updates on the iris drivers for the arc a 770

After feeling some important slow issues on my computer since end of last year, i have reinstalled my OS in january 2025 thinking it would need some new start.

After updating windows 11 and installing only the minimum, i have confirmed that the culprit was the installation of the iris platform and the driver for the arc 770.

I was using it for more than one year for now without feeling that kind of issue.

Everything was working fine until end of last year . Issue with the bloodmage driver update ?

Lag issues :

windows takes 10 more seconds to open after the password entry while it opens in 1 second without the iris drivers

Each video file takes more than 10 seconds to open while it takes 2 second without the iris drivers.

 My web browser freeze for 5 seconds while it opens instantly without the iris driver.

I have uninstalled the iris drivers and am using the default windows update driver as it works normally ... But it is not ideal ...

I think everything was working correctly until around the update of bloddmage products.

Is this anomaly already registered and noted ?

Are you working on it ?

Thanks and Regards

[DhannielM_Intel]

Hello Guillaume4,

Thank you for posting in the community. I appreciate your patience as we work to resolve your issue. Here are a few questions to help us better understand the problem:

1. What was the last driver version that worked well for you?
2. What is the current driver version you have installed?
3. Which version of Windows 11 are you using?
4. Are there any other applications that are slow to open or are hanging?
5. Have you tried disabling background applications to see if that improves system performance?
6. If you are using the latest driver (32.0.101.6557), have you tried rolling back to a previous version such as 101.6325, 101.6332, or 101.6449?

For a more comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file with detailed information about your system. You can follow the instructions provided in this link and then share the text file with us here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[JohandeR]

Hello,

I am having the same issues as Guillaume4. I would like to add that for example Adobe Premiere Pro takes forever to launch with the latest Intel Arc Graphic drivers. 

Rolling back to a previous version (32.0.101.6458) of the drivers solved the issue.

Windows 11 Pro version 24H2 Build 26100.3037

With regards,

Johan de Rooij

[Guillaume4]

Hello,

My version of windows is Windows 11 version 24H2 Build 26100.2894.

I confirm Johan de Rooij's answer.

Rolling back to a previous version (32.0.101.6458) of the drivers solved the issue.

Regards

[DhannielM_Intel]

Hello Guillaume4,

Thank you for confirming. To further investigate, could you please share your system information with me? You can use the Intel System Support Utility (SSU) to generate a text file that compiles all your system details. Please follow the instructions in this link and send the text file here: Help Guide for the Intel® System Support Utility

Additionally, @JohandeR, thank you for sharing your findings and insights. I appreciate your contribution.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Guillaume4,

I just wanted to check if you've had a chance to review my previous message, which includes some questions and suggestions we can try for now. Please let me know if these helped resolve the issue, and if not, we can explore other options.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Guillaume4,

I sincerely apologize for any confusion caused by my earlier post. I am currently reviewing the matter on my end to ensure a thorough understanding. I will provide you with an update as soon as possible. Thank you for your patience and

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel · Accepted solution]

Hello Guillaume4,

Thank you for waiting. We've released a fix for the application slowdown in driver version 32.0.101.6632. I recommend updating to this version and selecting "Clean Installation" to ensure the update is applied correctly and resolves the issue.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[JohandeR]

Hello Dhanniel,

I`ve tested the latest drivers version 32.0.101.6632. They work great!

Thanks!

Regards,

Johan

[DhannielM_Intel]

Hello Guillaume4,

I am pleased to hear that your issue has been resolved. As a result, I will now close this inquiry. Should you require any further assistance or have additional questions, please feel free to submit a new inquiry. Please note that this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician