Arc A750 software issue

[Xeron]

It's showing
"Drivers
We timed out looking for updates. Intel®
Driver & Support Assistant may be offline
or having trouble finding the latest drivers.
We'll check again in a few minutes."
since a month between this timeframe I've already updated driver by intel driver support assistent but arc control is still not repairing.
What should I do?

[AlfredoS_Intel]

Hi Xeron,

Thank you for posting in Intel Communities.

To provide you viable suggestions, I would like to confirm some information:

1. You are getting the error “Drivers. Timed Out looking for Updates” from the Intel ARC Control Software, am I correct?

2. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page,. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

Waiting for your response.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Xeron,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[VARADHARAJAN]

@AlfredoS_Intel 

I checked  Intel  SSU  system requirements, Also SSU's latest version was released in  22nd September 2023 and Windows 11  os is missing.

Help Guide for the Intel® System Support Utility

Operating System (IA32 and X64)
Windows Server 2008* R2
Windows Server 2012* R2
Windows® 10
Windows 8.1*
Windows 8*
Windows 7*
Windows Server 2016*

Is Windows 11 is officially supported in Windows 11?

Thanking you

Varadharajan K

[AlfredoS_Intel]

Hi VARADHARAJAN,

To answer your question, yes Windows 11 is officially supported.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Xeron, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician