Graphics
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Arc A770 16G HDMI black screen. Need reinsert the HDMI everytime boot to the Windows.

BVE
Beginner
573 Views

HDMI worked fine in BIOS, but I need to unplug and then replug the cable every time when it is in Windows. Switched a few HDMI cables and the issue is still here. How to solve it?

Using AMD 3600 Processor.

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4 Replies
Jean_Intel
Employee
550 Views

Hello BVE,

 

Thanks for posting on the Intel Communities. We are more than glad to help you with the issue with your graphics adapter.

 

To better understand your issue, please provide us with the following:

  • Is this the original graphics card installed on your system?
  • Is the issue present since day one?
  • Does the issue occur if you use a different video port (DisplayPort)?
  • In case you can, try using another display/monitor.
  • Create a report using the following tools:
  •  Intel®️ System Support Utility (Intel®️ SSU) 
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; then "Save."
  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
506 Views

Hello BVE,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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BVE
Beginner
489 Views

Thank you, it is solved. No idea how it happen, just disappeared.

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Jean_Intel
Employee
473 Views

Hello BVE,

 

Thanks for the information provided.

 

We are glad to know you found a solution. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

 

Best regards,

Jean O. 

Intel Customer Support Technician


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