Arc A770 16GB Dolby Atmos issues

[clayton86]

Hello,

I am getting some pretty persistent audio drops with this card. Basically, I'll be playing a game and the audio will cut out for a good minute or two and then come back. 

Originally this was happening with Spider-Man Remastered and Spider-Man Miles Morales, both of which have known issues with audio drops, so I thought it was the games. However, when I used my gaming headset, which is connected to the USB port on my MoBo, the issues went away. The audio drops are also happening in Starfield (Starfield is also pretty consistently crashing, too) and sometimes when I watch YouTube.

I'm certain this has something to do with Dolby Atmos/spatial sound, as when the audio comes back, my soundbar flashes to let me know that Dolby Atmos is re-enabled.

Steps I have taken so far: 

1. Changing the HDMI cable

2. Reseating the GPU

3. DDU uninstall of previous drivers and fresh install of new drivers

4. Confirmed I have the most recent drivers installed.

I did read some other posts on this forum indicating other users were having this issue. However, Intel reps advised that the issue had been patched in subsequent driver updates. I do not believe the issue has been sufficiently patched.

[clayton86]

Guess it's a good thing I got the extended warranty, so I can just return the card instead of RMAing it 🙂