Arc A770 auf einem M365B Mortar Mainboard mit i5 9600kf

[Schmeermix]

Guten Tag, hat vielleicht jemand eine idee wieso mein Mainboard beim anschließen der Intel Arc a770 nicht booten kann und Rote "LED VGA nicht erkannt an" ist? 

Ich habe bereits: BIOS Resettet, Bios Geupdatet, alle kabel neu rein und raus, Bios von Legacy auf UEFI gestellt.

Ich habe die Grafikkarte auch auf einem anderen Mainboard getestet mit einem anderen Processor, da lief alles ohne Probleme, ding ist nur das das andere Mainboard, wo es läuft. einen Intel Pentium G4560 hat und ein H110M Mainboard. 

Das ergibt für mich alles keinen sinn, bitte nicht kommentieren das ich eine CPU der 10th generation umbedingt brauche! Es ist nicht gezwungen, es ist Empfohlen, mir sind die Leistungseinbüße bewusst, und Ja! mein Mainboard unterstützt ResizableBar auch wenn keine 10th gen Cpu verbaut ist.

Danke fürs Lesen, würde mich über Hilfe freuen!

LG 

[Jean_Intel]

Hello Schmeermix

Thank you for posting on the Intel️® communities. We understand that you are experiencing issues with your Arc A770.

It is important to mention that our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

Regarding the boot problem, please try the following:

• Reseat the card into the main PCIe slot.
• Check if the monitor cable and the 6+8 Pin Power Connector are plugged into the graphics card.
• Try using basic PC hardware components such as 1 stick of RAM and storage.
• Clear the CMOS battery.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Schmeermix,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Schmeermix]

nope, nothing worked... Red VGA Light is always on...

[Schmeermix]

i talked with msi, they said that it's fine and should work... i... tryed all.

[Jean_Intel]

Hello Schmeermix,

Thanks for the information provided.

This time we would like to recommend you process the RMA. Contact us directly through live support to initiate the process (you cannot do this through the forums). Here are pages where you can look up contact information, including local/country phone numbers, by geography:

U.S. and Canada: Intel Customer Support

Europe, Middle East, and Africa: Intel Customer Support EMEA 

Asia-Pacific: Intel Customer Support APAC 

Latin America: Intel Customer Support LAR  

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Schmeermix,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.
Jean O.
Intel Customer Support Technician.