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18293 Discussions

Arc A770 with Milestone XProtect doesn't show videos

Hyeongjin
Beginner
203 Views

Hi, Guys

 

Today I bought Arc A770 GPU, and installed in my PC.

 

My main software for Arc A770 is Milestone XProtect that is a software for video surveillance.

XProtect supports quick-sync and nvdec.

 

task manager shows that decoding works well... and i can check frame rates in milestone.

but no video is showing.

Hyeongjin_0-1673853022022.png

There's supposed to be vidoes, not black screen.

 

If I plug monitor to iGPU port on motherboard, I can see videos.

If I change GPU to nvidia, I can see too.

 

Only Arc A770 GPU doesn't show.

 

I have a similar experience with nvidia gpu. it was because of driver.

can you check this?

 

I know arc gpu has great power in decoding much more than nvidia.

I'd like to use arc if I can.

 

please fix this.

 

0 Kudos
9 Replies
Andres_Intel
Moderator
175 Views

Hello Hyeongjin,



Thank you for posting on the Intel®️ communities.  


I am sorry to hear that you are having performance issues with your Intel® Arc™ A770 Graphics (16GB), to have a better understanding please answer the following questions:



You can find the steps on the link: https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html



Regards,  


Andres P. 

Intel Customer Support Technician


Hyeongjin
Beginner
126 Views

Hi Andres

 

nvidia GPUs I have tested are T600, T400, T1000, Geforce 3090, P2200, and etc.

all of them worked well.

 

I posted ssu results.

 

 

Best Regards,

Hyeongin

Hyeongjin
Beginner
160 Views

Hi Andres

 

the Driver version I have tested were 101.4304 and 101.4032, the latest stable and the latest beta.

with these versions I couldn't see videos.

 

today I installed 101.3959 driver wishing luck.

and it works.

 

it's very funny.

 

if you have a chance, please check what's different between them.

Hyeongjin
Beginner
155 Views

Dear Andres

 

I have one more question about ARC Pro.

 

like radeon pro and quadro, is there edid emulator function with Arc Pro?

 

Thanks

Hyeongjin

Andres_Intel
Moderator
134 Views

Hello Hyeongjin,



Thank you for your response.


Happy to hear that your system is working with driver 31.0.101.3959, to provide you with accurate information and check the difference between them I will investigate.



Regards,  


Andres P. 

Intel Customer Support Technician


NicolaiM
Beginner
77 Views

Milestone System XProtect will have full support for Intel Arc cards later in 2023:

 

Supported and recommended configuration of graphics cards can be found at the article called: 

Using hardware-acceleration for video decoding in XProtect

https://supportcommunity.milestonesys.com/s/article/using-hardware-acceleration-for-video-decoding-i...

 

Best Regards
Nicolai

Andres_Intel
Moderator
52 Views

Hello Hyeongjin, 



Thank you for all the information a comments provided.


We still investigating this issue, please answer the following questions to continue with it:


  • Provide repro steps including how to do it without having to acquire only cameras compatible that you find in the document below:

https://www.psn-web.net/ssbu-t/Support/extsoft_Global.pdf


@NicolaiM we appreciate the information provide it has been useful for us.



Regards,  


Andres P. 

Intel Customer Support Technician


Hyeongjin
Beginner
39 Views

Hi Andres

 

At first, I couldn't understand why you had mentioned panasonic cameras.

after reading my article, I found out.

 

panasonic cameras in my screenshots are just examples.

you don't have to get panasonic camera, any ip camera does the same.

 

the cameras I tested use H.264 codec, I haven't test H.265 codec yet.

if the ip camera you have use H.264 codec, you can see what i saw in milestone xprotect vms.

 

Thanks

Hyeongjin.

Andres_Intel
Moderator
26 Views

Hello Hyeongjin,



Thank you for the information provided, it has been really helpful. 


We will continue with the investigation, with the latest details you provided, now we have a better understanding.



Regards,  


Andres P. 

Intel Customer Support Technician


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