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POran
Beginner
368 Views

Artefacts suddenly appeared while playing games

First I must say this is a notebook not intended for gaming.

This problem started in a warm day so I start to believe it's a component problem. I even did a clean install of Windows 10 with no results. The artefacts problem is present in all games I have, except Fallout 4. If I run other games with integrated graphics (Intel) artefacts are gone. In NVIDA preview this problem is also present (see the links I attached). I need sugestions because warranty expires in 2 months.

https://youtu.be/VdZbZWNqXZQ

https://youtu.be/I_KOz2uOTaM

https://youtu.be/DU1DAKeipLA

 

Specs

ASUS X541UVK

Intel Core i5-7200u 2.50GHz

RAM-4GB

VRAM-NVIDIA GEFORCE 920MX (2GB)

0 Kudos
3 Replies
Abigail_G_Intel
Employee
80 Views

Hello POran,

 

Thank you for posting on the Intel communities.

 

Here are some questions and recommendations that I have in order to void this issue:

 

  1. Do you remember if any Windows/driver update was performed prior to the issue started?
  2. Just to clarify, does it happen when you run the games using the Nvidia* graphics card or with the Intel® Graphics card?
  3. How many displays are involved in your set up? Are you using only the built-in display?
  4. If you have more monitors/TVs connected, please provide what type of connections are you using.
  5. Could you please provide me names of some games that experience the issue?
  6. Have you tested if happens with movies or other applications?

 

  1. Click the menu where it says summary to change to Detailed View. 
  2. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. 
  3. Please attach the document to the next post. 

 

Recommendations:

 

  1. Check for any equipment that could be causing electrical noise is near the monitor.
  2. Check if the flickering issue happens inside the BIOS configuration screen (To access the BIOS check with the motherboard/laptop manufacturer).
  3. Update the Intel graphics driver:

 

If the issue persists, you might want to try with our Intel® Generic driver latest version (26.20.100.6912). https://downloadcenter.intel.com/download/28888?product=95443

 

Note: Intel recommends that end-users utilize driver updates provided by their system manufacturer/provider or via Windows Update to eliminate the potential impact caused by loading non-customized drivers. System manufacturers regularly customize Intel generic drivers to meet the needs of their specific system design. In such cases, the use of the Intel generic driver update is not recommended. 

 

 

Best Regards, 

  

 

Abigail G 

Intel Customer Support Technician

Under Contract to Intel Corporation. 

Abigail_G_Intel
Employee
80 Views

Hello POran,

 

Were you able to perform the steps provided in my previous post?

 

Please let me know if you need further assistance.

 

Best Regards, 

 

Abigail G 

Intel Customer Support Technician 

Under Contract to Intel Corporation. 

Abigail_G_Intel
Employee
80 Views

Hello POran,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question.

 

Best Regards, 

 

 

Abigail G

Intel Customer Support Technician

Under Contract to Intel Corporation.

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