Audio playback delay via Displayport （13th Gen UHD770）

[Blank345]

Very weird. I've tried to reinstall the display driver (using DDU), but nothing changes. Current installed driver is the newest one (31.0.101.5081).

[DeividA_Intel]

Hello Blank345,  

Thank you for posting on the Intel® communities. I understand you are having issues with the audio via Display Port with the latest driver version.

To Have a better view of this issue, please confirm the following:

1. What do you mean by "nothing changes"? Does it mean that the issue persisted or the driver version did not change?

2. Is this issue recent or is it present out of the box?

3. Is this issue related to a specific video/app or is happening with any app/video?

4. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Blank345, 

Were you able to see my previous post? If so, do not hesitate to reply with the information requested. I am also interested to know if you fixed this issue on your own.

I will wait for your confirmation.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Blank345]

1. What do you mean by "nothing changes"? Does it mean that the issue persisted or the driver version did not change?

A: the issue persisted

2. Is this issue recent or is it present out of the box?

A:out of the box

3. Is this issue related to a specific video/app or is happening with any app/video?

A:happening with any app/video

4. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

A: The details can be seen in the attachment.

[DeividA_Intel]

Hello Blank345, 

Thanks for your response. From your report, I noticed you are using graphics version 31.0.101.4575 and the latest 31.0.101.5084/31.0.101.5122, try a clean install of this latest driver and let me know if the issue persists.

Steps: https://www.intel.com/content/www/us/en/support/articles/000057389.html

Driver: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Also, is this delay coming out of the laptop speakers or the monitor speakers? If it is a monitor, what is the brand and model name? and, did you make any firmware updates to it?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Blank345]

I've tried a clean install of the latest driver but the issue persists.

The monitor in usage is ASUS VG289Q.

[DeividA_Intel]

Hello Blank345, 

Thanks for your response. Since you are using a laptop our support is limited due to manufacturer (Dell) customizations. I recommend you to update the monitor firmware (yours may have a basic firmware version) and if it is up to date, try to get in contact with Dell.

Dell can run the tests needed on your device to confirm if this issue is related to the software or the hardware of your laptop.

Monitor driver: https://www.asus.com/displays-desktops/monitors/tuf-gaming/tuf-gaming-vg289q/helpdesk_download?model2Name=TUF-Gaming-VG289Q

Please keep in mind that this thread will no longer be monitored by Intel.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Blank345]

I'm using a Desktop, NOT a laptop....

[Blank345]

Hey! The problem is still unsolved.

I'm using a Desktop!!!