B580 lagging on premiere pro

[RiyanOng]

Hi there, I'm facing quite unique issue, where i was editing animation and putting the AE comp to Premiere Pro timeline via dynamic link. it was hell lagging but i think it is common since AE was never smooth when it comes to long animation. long short story, i jump to another project, entirely different from this.
but i experience lagging on the software it self, even just to open dropdown menu from the panel.
the video that previously smooth during playback, now lag as hell even after doing some proxy and render and replace. here are what i have done so far to solve the problem :

- clear the cache
- update my drivers
- change audio setting to no input
- creating proxy
- render and replace
- re-install premiere pro
- change other version
- my SSD space still hugely available.

all of above not solving my problems, i have check as well issue about VFR footage, yet the video that i was editing isnt VFR (checked using MediaInfo)
what should i do? can anyway advice? anyway, here are following specs that i use

Ryzen 9 5900x
Mobo Asrock Steel Legend X570
GPU Intel Arc B580 (currently using 101.6257 driver version)
1TB Nvme as Operating system
Premiere Pro Ver. 24.6
Windows 11

when i change to Software only as render and playback, the software was running smoothly.
i have updated the driver before this, and still not fix yet causing another issue like stuck during rendering.
please, please do help me on this since i have important work to do, cant afford time and energy anymore to facing issue causing by Intel GPU

[VonM_Intel]

Hi RiyanOng,

Thank you for posting in our Community and for sharing both the detailed troubleshooting steps you’ve already tried as well as your full system specifications. Since the issue disappears when switching to Software Only rendering, this points to a possible concern with GPU acceleration on the Intel® Arc™ B580.

To help us investigate further, could you kindly confirm the following:

• Does the lag occur across all projects/media types, or only with specific formats/codecs?

• Did the Premiere Pro timeline via Dynamic Link work correctly before this issue started?

• Were there any recent hardware or software changes prior to the problem appearing?

• Can you provide a short sample project or media file where the issue is consistently reproducible?

• Are you using the default renderer in Premiere Pro (Mercury Playback Engine GPU Acceleration) when the lag happens?

• Have you tested with the latest Intel® Arc™ driver version (for example, 32.0.101.7028 or newer)?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue

Your answers will help us replicate the behavior and provide more precise guidance.

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[RiyanOng]

• Does the lag occur across all projects/media types, or only with specific formats/codecs? yes, tried with several other media with different codecs still lag.

• Did the Premiere Pro timeline via Dynamic Link work correctly before this issue started? yes

• Were there any recent hardware or software changes prior to the problem appearing? no recent change of hardware or software.

• Can you provide a short sample project or media file where the issue is consistently reproducible? i cant at the moment, lag that you can imagine, the playback is lagging.

• Are you using the default renderer in Premiere Pro (Mercury Playback Engine GPU Acceleration) when the lag happens? yes, lag only occur when i choose Mercury Playback Engine GPU Acceleration

• Have you tested with the latest Intel® Arc™ driver version (for example, 32.0.101.7028 or newer)? yes, tried different version of driver but still the same, lag.

[VonM_Intel]

Hello RiyanOng,

Thank you for confirming the details. Since you mentioned that the issue persists across different media/codecs and occurs specifically when using Mercury Playback Engine GPU Acceleration, and that you’ve already tested with multiple driver versions, could you kindly provide the exact driver versions you have tried so far? This will help us reproduce the issue more accurately and proceed with the next steps.

Best regards,

Von M.
Intel Customer Support Technician

[RiyanOng]

have tried this gfx_win_101.6913

and now sitting on this version gfx_win_101.6458_101.6257

[VonM_Intel]

Hello RiyanOng,

Thank you for confirming the details and for sharing the driver versions you’ve tested. We have a newer Intel® Arc™ graphics driver that may help address this issue. Please update to the latest Intel® Arc™ driver (32.0.101.7028 or newer) and perform a clean installation using DDU to fully remove old drivers. This step often helps resolve persistent issues caused by remnants of older drivers.

If the lag still persists after performing the clean installation with the latest driver, kindly share a new Intel® SSU log with the updated driver so we can analyze your system further.

Best regards,

Von M.

Intel Customer Support Technician

[RiyanOng]

Hi Von M,
thanks for the reply, i would like to ensure if i change the driver does it solve the problem? cause i been keep changing the driver but it cause me BSOD.
I honestly tired of these endless issue, like when you guys gonna fix it?
we are not volunteer for testing out the GPU day in and day out, we paid for the graphics card and above of all, we have work that depending on this GPU.
please do not just keep us testing here and there without concreate solutions.
i hope you understand, thanks.

[RiyanOng]

i have already update the driver to 32.0.101.7026, but the lag on premiere pro still existed.
here i attached the SSU file.

[VonM_Intel]

Hello RiyanOng,

Thanks for your reply. I want to reassure you that we’re not here to keep you testing endlessly. Let’s focus on concrete steps to get this resolved. From the SSU logs, I see you’re currently on driver version 32.0.101.6257 and have also tried 101.6913 and 101.6458. I understand how frustrating repeated testing can be, which is why I recommend updating to the latest Intel® Arc™ driver (32.0.101.7028 or newer) and doing a clean installation with DDU. This ensures old drivers are fully removed, helps us rule out possible conflicts, and gives us the best chance to confirm if the latest version resolves the issue.

Updating your Intel graphics driver fixes bugs, improves stability, boosts performance, ensures compatibility with the latest apps and games, enhances security, and unlocks new features. Staying updated keeps your GPU running at its best.

Best regards,

Von M.

Intel Customer Support Technician

[RiyanOng]

Obviously Von M,
i'm talking based on my past experience where updating the new drivers doesn't solve yet giving another new problems.
now i still have project going on, i just re-install my OS which is not practical but i have no choice.
i will update you once i change my drivers to the newer one.
now too risky to do A/B testing while i have work need to be done.

[VonM_Intel]

Hello RiyanOng,

We will be investigating the issue further and working to replicate it on our end. We’ll keep you updated and provide the next steps as soon as possible. We appreciate your patience and cooperation while we work toward a resolution.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello RiyanOng,

Thank you for sharing your perspective and for keeping me updated. I completely understand your concern, especially since you’re in the middle of a project and stability is critical right now. Reinstalling the OS is certainly not an easy step to take, and I appreciate the effort you’ve already invested in troubleshooting. There’s no pressure to risk further testing while your work is ongoing. Please proceed with your project, and when the timing is right for you to try the newer driver, feel free to update me with the results. In the meantime, if you encounter any new issues or need assistance with your current setup, I’ll be here to support you.

Moreover, we'll continue investigating this matter and attempt to replicate the issue on our side. Rest assured, we’ll keep you informed and share the next steps as soon as they’re available. We truly appreciate your patience and cooperation as we work toward a resolution.

Best regards,

Von M.

Intel Customer Support Technician

[RiyanOng]

Yes, obviously.
for anything necessary need to be done, i have done it, including clean driver reinstallation using DDU on the safe mode 🙂

[VonM_Intel]

Hello RiyanOng,

Thank you for confirming and for the effort you’ve already put in, including performing a clean driver reinstallation with DDU in safe mode. I truly appreciate your cooperation, and I sincerely apologize for the inconvenience and frustration this issue has caused. In the meantime, I will need to do further research on this matter and post the response on this thread once available.

Your patience and detailed feedback are invaluable, and we’ll keep you updated as soon as we have further findings.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello RiyanOng,

Thank you for your patience. I tested this via Remote Desktop to check if the dynamic link would cause lag, but as shown in the video attached here, no lags were observed. This behavior could be caused by PSU, Storage and OS related issue. In addition, could you please confirm the power supply unit (PSU) model and wattage, as well as the type of storage drive or the OS you’re currently using? This information will help us better understand your system’s configuration.

Since you’ve already reinstalled the operating system, we can skip that step. When possible, I also recommend:

• Perform a swap test by installing the GPU in a known working system to see if the issue persists.

• Alternatively, test with a different storage drive.

Once you’ve had a chance to check these, kindly share the details with us so we can proceed with further isolation.

Best regards,

Von M.

Intel Customer Support Technician

[DeancR_Intel]

Hello RiyanOng,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards,

Dean R.

Intel Customer Support Technician

[VonM_Intel]

Hello RiyanOng,

Thank you again for your patience and for working with us on this matter. As shared in my previous response, we tested the scenario via Remote Desktop and did not observe any lag. Checking PSU and storage details, and performing swap tests to further isolate the issue. Since we haven’t heard back from you, we’ll now proceed with closing this case. If you still need assistance, please feel free to submit a new inquiry, as this thread will no longer be monitored.

For continued troubleshooting specific to Adobe Premiere Pro, we also recommend contacting Adobe Support directly via this link: https://helpx.adobe.com/contact.html.

Your understanding is much appreciated, and we thank you for working with Intel Customer Support.

Best regards,

Von M.

Intel Customer Support Technician

[RiyanOng]

Hi Von,
it is okay, i already sold the GPU and using Nvidia card right now.
working great and the issue solve 🙂
I hope you found the answer too.