Bad Image error

[Twins1]

So, I bought my new pc 1 week back- Acer ALG i5. Recently this message has been showing up constantly when I,m trying to open few applications like Blue stacks, Creative app. The error is -

C:\WINDOWS\System32\DriverStore\FileRepository/iigd_dch.inf_amd64_6a13a6d40d93da6f\igc32.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status Oxc000012f.

It pops like 10 times constantly after I close it.

Please help.

[VonM_Intel]

Hi, Twins1.

Thank you for posting in our Community.

It seems related to the Intel Graphics Driver (iigd_dch.inf) and a possible issue with the igc32.dll file, which is part of the graphics driver package. Let's work on resolving this issue. However, first, let me ask you a few questions.

Could you confirm if the applications, specifically Blue Stacks and the Creative app, are working properly? Have you made any recent system changes that could have caused the issue? If you've already tried resolving it, please share those steps to avoid repeating unnecessary actions. Also, are you using the latest versions of the affected applications, and have you tried reinstalling them? Sometimes, outdated software or missing Windows updates can cause conflicts with drivers or system files.

Furthermore, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Twins1.

Have you had a chance to review my previous response? Please let me know if you have any thoughts or if there's anything else you need from us. 

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Twins1.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician