The screen turns black as soon as Intel HD Graphics 630 drivers are updated.
All other drivers are installed and updated.
Everything works normally until the driver is being installed. During the installation process the screen goes black. The cursor does not appear and the keyboard is still lit.
Whenever i restarted the laptop, after the windows loading screen, the screen goes back to black. The solution is to enter safe mode and uninstall the HD Graphics 630 driver, therefore using the Microsoft Basic Video Adapter.
However, with this basic driver, the laptop performance drops in applications that require graphics processing, making it impractical to use in such situations.
Apparently, the issue started after the CMOS battery was replaced to a new one. The system clock is properly set tho.
I tried these possible solutions:
Laptop: Dell Inspiron 15 Gaming 7567
Windows 10 Pro version 1903
Bios version 1.10.0
Intel HD Graphics 630
NVIDIA GeForce GTX 1050 Ti
Intel Core i7-7700HQ
Thank you for posting on this Intel Community.
Based on the descripton of the problem, it seems that the problem is being caused by the hybrid graphics and the way they work to enhance power and performance. Intel recommends using only drivers provided directly by your Original Equipment Manufacturer (OEM) as they are customized and validated for your system configuration.
The recommended method to install the drivers on these types of computers is through the Device Manager, which will install the latest drivers deployed by your OEM. When using a hybrid graphics solution, installing the Intel driver first is recommended unless advised differently by your OEM.
If you would like to force the latest generic DCH driver available for Intel® HD Graphics 630, you can try these steps below. Keep in mind that this option is not recommended as it overrides any customization done by your system manufacturer.
1. Download the latest DCH driver from downloadcenter.intel.com and save it on your Desktop.
Intel® HD Graphics driver version 630 18.104.22.16858
2. Disconnect from the Internet.
3. Uninstall any existing DCH Graphics driver via Start > Settings > Apps & Features.
4. Uninstall the (DCH) Intel® Graphics Control Panel via Start > Settings > Apps & Features.
5. Restart the computer.
6. In Device Manager > Right-click on "Intel® HD Graphics".
If "Microsoft Basic Display Adapter" is already listed skip to step#10.
7. Select "Uninstall device".
8. Enable the option "Delete the driver software for this device" and click "Uninstall".
9. Restart the computer.
This should delete any non-DCH driver stored on Windows driver repository. Repeat steps #6 through #9 until "Intel® HD Graphics" changes to "Microsoft Basic Display Adapter")
10. Install the DCH driver downloaded in step #1.
11. Restart the computer.
12. Reconnect to the Internet.
13. The (DCH) Intel® Graphics Control Panel should be downloaded automatically after a few minutes upon restart. If it doesn't, go to Microsoft Store and download it.
14. Restart the computer.
We noticed that you are also using third party tools to uninstall the drivers. If the issue persists after performing the steps recommended, we recommend you to contact your OEM to obtain further instructions to perform a clean installation of the drivers using a method validated and test by them. In this way, they can also attempt to reproduce this problem using the exact hardware and software.
Intel Customer Support Technician
A Contingent Worker at Intel
Hello! Thanks for replying.
When step 10 is done, the screen turns black. I can't proceed to further steps. The only way to fix it is going to safe mode and unninstalling DCH drivers.
The Intel® Graphics Control Panel is only available on systems that use Intel® Graphics Controllers with the correct drivers installed. However, it is no longer included with the driver installer with DCH Graphics drivers.
After installing DCH drivers, the Intel® Graphics Control Panel should download and install automatically from the Microsoft Store. Even after this change, it is required to have the correct graphics driver running on the computer to optimize your system.
If you are still unable to install any driver (DELL* or Intel), we recommend you to contact your OEM based on the information provided on my previous post.
If you have any further questions, please let us know. We will be glad to assist you.
Intel Customer Support Technician
A Contingent Worker at Intel
Então é só trocar o processador para que possa resolver o problema? Complicado ler isso saber que pagará quase 7 mil reais em um notebook e com 1 ano e 2 meses ele tem um problema praticamente irrecuperável. Tenho um Acer Helios 300 ... Como foi que você confirmou isso?
No meu caso, cheguei à essa conclusão após tentar de tudo para tentar encontrar uma solução e não ter sucesso. O que fiz foi impedir que os drivers do intel graphics atualizassem e continuei utilizando ele com um monitor externo. Como o meu notebook na época estava 3 meses fora da garantia, não consegui mandar para conserto. Eu poderia optar por enviar também para o reparo com algum técnico, mas não optei por isso por não encontrar uma assistência técnica competente na cidade onde moro.
Tenta todas as soluções possíveis. Atualizar a bios, tentar instalar diferentes versões do driver do intel graphics, etc. Se nada der certo, tenta acionar a garantia, e se não tiver mais o jeito é procurar uma assistência pra ver se conseguem identificar e reparar o componente. Ou então utiliza o notebook com o monitor externo (depois de conectar o cabo hdmi no computador e no monitor, vá apertando windows+p pausadamente até que apareça vídeo somente no monitor externo)
Good afternoon. I was using my notebook on an external monitor and it froze the screen. Now it doesn't even load the BIOS anymore. He are in technical assistance here in the region. They tested the motherboard and claimed to have normal component voltages. They suspect the BIOS is corrupted. In addition I found a link here on the forum of a person with a similar problem, better than that, someone who has managed to solve the problem (which I had not seen until today!). It is just an attempt ... As soon as I have a response from the assistance I inform here on the forum.
I don't think I should start a new topic. I am giving feedback on the problem we are facing. I'm not looking for support for rewriting bios, but rather informing TBarb7 about how i dealing with problem.
No, you most definitely should start another conversation!
Everybody's issues *are* different. When issues could be, for example, caused by something as esoteric as order of installation, etc., this makes every person's problem unique. Secondly, the higher the number of separate conversations occurring because of an issue (or the cause of this issue) will raise the priority of this issue in the eyes of support (yes, it *does* make a difference!). Thirdly, when a second person gets involved in a conversation, it can cause the original person's problem to get lost and potentially not be addressed.