Black screen after installing Intel® HD Graphics driver for Windows* 8/8.1 (64-bit) on a E3800 Platform

[SWiel]

Hi everybody,

I first installed Windows 8.1 Pro on a system with a E3845 Bay Trail I processor. With the standard microsoft graphics driver the graphic is poor but at least it works.

Then I installed the Intel® HD Graphics driver for Windows* 8/8.1 (64-bit). After installation is done the graphic is perfect.

However, if I reboot it takes between 15 to 60 minutes until I can see something on my LVDS display.

I see BIOS starting, then Windows 8 logo and after it boots to Windows I can see nothing else but a black screen.

Strange behaviour: If I put my system into stand-by and back by pushing the power button (in the black screen waiting time), it comes over it and works directly.

My system:

CPU Board: designed by exceet electronics AG

Processor: Intel® Atom™ Processor E3845

eDP to LVDS bridge: NXP PTN3460

LVDS Display: Tested with a Mitsubishi 1280x800 and a Chimei 1024x768

I tested now many different configurations with different graphics drivers (also previous versions), chipset driver and so on. Nothing works.

Another test with WES8 instead of Win 8.1 Pro had the same result.

I also tested without LVDS display but with HDMI and that's even worse because windows crashes completely while booting.

Because I see my display working during BIOS and also with standard driver, it cannot be a problem with hardware. There must be something going wrong during initialization of the Intel graphics driver!

Your help will be appreciated, thanks in advance!

Nachricht geändert durch Sebastian Wieland

[Silvia_L_Intel1]

Hello Sebastian, thanks for joining the Intel Community.

Please attach the DX Diag report for your system as soon as possible in order to check some information from your system? (Start -> Run -> dxdiag -> Save All Information).

Bear in mind that we always recommend customers to download and install the drivers provided by the system manufacture, since our drivers are generic drivers and sometimes these cannot be installed on other systems or the installation of them could overwrite their customizations and possibly change the functionality of the graphics.

We highly recommend customer to use straight connections, because the use of adapters for different technologies may result on unpredictable behaviors.

[SWiel]

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System Information

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Time of this report: 4/21/2015, 16:47:29

Machine name: EECH

Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140221-1952)

Language: German (Regional Setting: German)

System Manufacturer: Intel Corporation

System Model: BayTrail Platform

BIOS: MIKRAP_3.1.0.334.006 X64

Processor: Intel(R) Atom(TM) CPU E3845 @ 1.91GHz (4 CPUs), ~1.9GHz

Memory: 4096MB RAM

Available OS Memory: 3972MB RAM

Page File: 927MB used, 4452MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

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Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0F31&SUBSYS_72708086&REV_11

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1280 x 800 (32 bit) (58Hz)

Monitor Name: Generic PnP Monitor

Monitor Model:

Monitor Id: MS_9003

Native Mode: 1280 x 800(p) (58.138Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3540 (English)

Driver Version: 10.18.10.3540

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Not Supported by WiFi driver

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 3/30/2014 23:26:46, 26175360 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4C71-11CF-E2EE-7A52ACC2C735}

Vendor ID: 0x8086

Device ID: 0x0F31

SubSys ID: 0x72708086

Revision ID: 0x0011

Driver Strong Name: oem2.inf:5f63e534a222b607:iVLV2M_w81:10.18.10.3540:pci\ven_8086&dev_0f31

Rank Of Driver: 00DA2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Fr...

[Silvia_L_Intel1]

The latest graphics drivers available at our site are version 3958 https://downloadcenter.intel.com/download/24329 https://downloadcenter.intel.com/download/24329, but these drivers are valid for Intel® HD Graphics Drivers for Intel® Pentium® Processors and Intel® Celeron® Processors only.

You are free to try them, however as I mentioned it before we recommend customers to install the drivers provided by the system manufacture.

[SWiel]

The *.exe and *.zip file links are down on https://downloadcenter.intel.com/download/24329 https://downloadcenter.intel.com/download/24329.

In the meantime I found out, that if I set the "turn off the display time" to 1min, I have just to wait for 1min at the restart and then hit a key or move the mouse and the display turns on.

Obviously the display must first turn off and on before it works!