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Black screen and system freeze when watching YouTube fullscreen (Arc / Iris Xe Graphics, driver 32.0

brau1011
Beginner
362 Views

 

Description:
After updating to Intel Graphics Driver version 32.0.101.6913, my system frequently crashes and shows a black screen when watching YouTube videos in fullscreen mode. The system becomes completely unresponsive and requires a forced reboot by holding the power button.

System Info:
- GPU: Intel Iris Xe Graphics (or Arc A... if applicable)
- OS: Windows 11 23H2
- Browser: Chrome (hardware acceleration enabled)
- Issue started with: Driver 32.0.101.6913
- Previous driver (e.g. 31.0.101.5382) was stable.

Steps to reproduce:
1. Open Chrome and go to YouTube
2. Play any video and switch to fullscreen
3. After a few seconds/minutes, the screen turns black and system freezes

Any help or fix would be appreciated.

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2 Replies
AlHill
Super User
338 Views

Upgrade your windows to 24H2 and try again.

https://www.intel.com/content/www/us/en/support/articles/000091128/graphics/intel-arc-dedicated-graphics-family.html

 

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]

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JohnNichols
Valued Contributor III
271 Views

Al:

You are a pretty cool guy, almost as cool as @mecej4, but what do you have against the Infectious Disease Society of America, I mean they save lives. 

John

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