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Blackscreen but system is running completely fine.

Kaavin
Beginner
‎02-11-2025 04:22 AM
685 Views

After playing any game when dedicated gpu(NVIDIA) automatically (advanced optimus) switches to integrated gpu(intel iris xe graphics) the screen goes black but the system tends to be running and runs completely fine and can even hear the windows sounds. The screen is completely black with no cursor on it and the temps at max stays 75 celcius. So no problem of overheating. The system is Dell G-16 7620. I am tired of this issue cause i need to hard shutdown(button) due to blackscreen  everytime it occurs. Any permanent fix for this? This seems like a software issue or bug not an hardware issue because after reset i can again switch my graphics from intel to nvidia gpu. Tried reinstalling drivers. No fix. But didnt clean install using ddu but i dont think if it will fix it.

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VonM_Intel
Moderator
‎02-11-2025 08:24 PM
631 Views

Hi, Kaavin.

Thank you for posting in our Community. Based on what you've described, it seems like the problem could indeed be related to software or driver settings, specifically with the switch between your dedicated NVIDIA GPU and the integrated Intel Iris Xe GPU. Was it working fine before without a black screen problem? Did you make any recent hardware/software changes, besides reinstalling drivers, that might cause this issue?


Additionally, while knowing your laptop and GPU model is helpful, I would still need more details about your system configuration. Please run the Intel SSU report and share the results with me so I can check important information such as the OS build, driver version, system-level errors, and more.


Have a nice day!


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
‎02-13-2025 05:14 PM
595 Views

Hello, Kaavin.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
‎02-18-2025 07:09 PM
539 Views

Hello, Kaavin

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Von M.

Intel Customer Support Technician


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