CPU11800H安装高版本显卡驱动黑屏

[papercat]

目前只有4676版本显卡驱动正常使用 高于这个版本屏幕黑屏且只显示鼠标 增加了System Support Utility扫描文件

[IsaacQ_Intel]

Hello @papercat,

Thank you for reaching out to the Intel® communities for assistance. We're here and eager to assist you with your current concern.

Our commitment is to provide you with the highest level of support, and to ensure effective communication, our primary language of support is English. If you have any documents or screenshots to share, please make sure they are in English. This will enable us to assist you more efficiently.

It's important to note that Intel® offers generic versions of software and drivers. However, when it comes to laptops, the computer manufacturer (OEM) often introduces specific features, customizations, or other changes. To ensure the best performance and compatibility, we strongly recommend using drivers provided by the laptop manufacturer rather than generic ones. This will help avoid any potential issues that might arise from using non-customized drivers.

To better assist you, we kindly request the following information:

Could you please provide a brief explanation of the issue you're experiencing, along with any relevant details?

Additionally, we suggest performing a clean installation of the OEM driver.

Lastly, make sure you have the latest drivers from our website: Intel: 31.0.101.4885

Thank you for your cooperation, and we look forward to helping you resolve your issue.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[papercat]

Before 4676, I installed the generic version and there was no problem, and the black screen appeared after installing a version driver higher than 4676，the latest 4885 also has a black screen problem. I don't understand why this problem arises. The uploaded documents should also be in English.

[IsaacQ_Intel]

Hello @papercat,

We appreciate your prompt response.

We regret to learn that despite following the troubleshooting steps provided, the issue persists. Upon our examination, we have noted that this problem seems to be absent in drivers older than version 4676. This suggests that there may have been alterations to the OEM system that are affecting compatibility with our latest drivers. It is imperative that you establish contact with the OEM to ascertain whether there are known issues with our most recent drivers on their systems.

OEMs frequently implement specific features, customizations, or other modifications to their products, and it is vital to ensure optimal performance and compatibility with our drivers.

To address this matter, you may want to visit the following link on their website to identify the latest driver available for your laptop:

·      Drivers: Umi Pro 3

Alternatively, we strongly recommend reaching out to the OEM for more comprehensive assistance regarding their product.

Best regards,

Isaac Q.

Intel Customer Support Technician

[papercat]

OK,I'm going to ask the OEM again to see if I can fix it

[IsaacQ_Intel]

Dear papercat,

As you have chosen to reach out to the original equipment manufacturer (OEM), we will now conclude this thread. We sincerely wish you the best in resolving the matter with them.

It has been our pleasure to offer assistance with your inquiry. Accordingly, we will be closing this thread. For any further information or inquiries, please feel free to submit a new question, as this particular thread will no longer be under active monitoring.

Best regards,

Isaac Q.

Intel Customer Support Technician