Cancel keyboard shortcuts in Intel Arc Support

[gecko9]

Intel Arc Support has some keyboard shortcuts that I want to disable, as I need the same ones for MS Word (Alt+I, Alt+O).  Can this be done?

[Carlos_L_Intel]

Hi @gecko9

Thank you for posting on the Intel®️ communities. We are sorry to hear that you are having issues with your Intel Arc control, we will do our best to help you.  In order to have a better understanding of the issue, please share with us the following information:  

• When did the issue start? Were there any recent changes?  
• What is the model of your graphics card?

Regards,  

Carlos L.   

Intel Customer Support Technician 

[gecko9]

If you look at the image I provided, it shows the active keyboard shortcuts -- can those be disabled?

Please see attached screenshot in this message for software/driver info.

[Carlos_L_Intel]

Hi @gecko9

Thank you for the image. I understand you are referring to the keyboard shortcuts, however I need more information to help you and, provide you with more information:

• Download and install the Intel®️ System Support Utility (Intel®️ SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  Click on "Next", save the report and attach it to your response. 

Regards,  

Carlos L.  

Intel Customer Support Technician 

[Jean_Intel]

Hello gecko9,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello gecko9,

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.