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Cannot Update Graphics Driver Intel UHD Graphics 620 25.20.100.6617 to 27.20.100.8681?

nottechsavvy
Principiante
1.226 Vistas

As I'm sure you can guess from the name, I'm not very tech savvy. 

 

I've recently been trying to run some games on my laptop, and I am getting this reoccuring error message that says I need to update my Driver to 27. 20.100.8681, but when I check for an update on Intel, I get this message:

 

"A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Lenovo for the latest driver for your computer."

 

When I go to the Lenovo, there is no driver update option. 

 

Am I missing something? Please let me know!

 

nottechsavvy_0-1709526617642.png

 

0 kudos
1 Responder
Senkuchan
Colaborador Valioso II
1.204 Vistas
Refer to this link for the steps to resolve the error and the explanation for its cause:

https://www.intel.com/content/www/us/en/support/articles/000005469/graphics.html

Regarding the driver, you can attempt to download the driver from the following links:

https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?product=122590

However, the error indicates that lenovo is preventing the update and using the generic graphics driver. You still have the choice to use the generic driver from intel.
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