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Cannot connect BenQ MS502 DLP to laptop (Intel® UHD Graphics 620)

MGłow
Beginner
‎05-22-2020 12:36 PM
671 Views

I have problem with connecting the BenQ (MS502 DLP) projector to my laptop (HP ENVY Laptop 13-ad1xx). At first, everything was fine, but the second attempt was unsuccessful - "no signal". Both devices recognize each other. I am using VGA to USB-C converter cable.

Can anyone offer any advice?

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Leonardo_C_Intel
Moderator
‎05-22-2020 10:26 PM
609 Views

Hello MGłow

 

Thank you for posting in the Intel Community.

 

  • What changes were made on the system from when it worked to now that is not working?
  • Have you tried different cables?
  • Is the input on the BenQ MS502 DLP configure correctly?
  • Can you try with different displays to see if you have the same behavior?
  • Have you made sure that the laptop is sending a video signal to the external display? (Win Key + p to select extended).

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

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n_scott_pearson
Super User
‎05-23-2020 12:47 AM
609 Views

I have seen all sorts of USB-C-to-VGA cables and adapters/dongles that are absolute junk and cause all sorts of problems.

...S

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