Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
17665 Discussions

Cannot connect display through USB to DVI

Nirkoz
Beginner
144 Views

trying to connect a Samsung monitor (S22D300BY) to Iris card on Acer Aspire %, using USB C to DVI connector.

The screen is not identified.

I there a specific or generic solution to connecting such a screen?

0 Kudos
3 Replies
DeividA_Intel
Moderator
123 Views

Hello sugirobi,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  



1. Have you tried with a straight connection (DVI to DVI or USB-C to USB-C)?


2. Are you using the latest drivers from Acer?


3. Was the configuration working before?


4. Have you get in contact with Acer to confirm that the laptop support adapters?


5. What is the model name of your processor?



Also, bear in mind that Intel does not recommend using adapters since they can present unexpected issues to your system.





Regards,  


Deivid A. 

Intel Customer Support Technician 


Nirkoz
Beginner
112 Views

Hi

 

I am using a new Acer Aspire 5 laptop.

Previously, the screen was connected to a desktop sound card.

So the configuration (DVI from screen to a DVI to USB C adapter) has yet to work.

The processor is: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz

And IrisXe graphics.

 

DeividA_Intel
Moderator
105 Views

Hello Nirkoz, 



Thanks for the information provided.




In order to help you further, please try the following:



1. Use the latest graphics drivers from Acer?


2. Use a straight connection, no adapters or converters.


3. Try with the latest Intel driver.

- https://downloadcenter.intel.com/download/30579/Intel-Graphics-Windows-DCH-Drivers



As mentioned previously, Intel recommends using always a straight connection since the adapter may not work properly. If the recommendation from above did not work, please get in contact with Acer to confirm if the adapter used is compatible or if their system supports adapters.





Regards,  


Deivid A. 

Intel Customer Support Technician 


Reply