Cant get higher than 1366X768 resolution #UHD Ver 27.20.100.9664 #Device Dell Latitude 3510

[Mu_Elewa]

Hello all ,

My issue is >> i cant make the resolution higher to be more 1366X768 as it displayed below 

OS: Win 11 Enterprise 
tried more copies of driver software with same result 
tried to remove the driver with same issue 

the laptop has another driver NVIDIA MX230 
need solution ASAP Please if anyone has the solvent 

[AlHill]

That is because your screen has a max resolution of 1366x768:

https://www.dell.com/en-us/shop/cty/latitude-3510-laptop/spd/latitude-15-3510-laptop/s013l351015us#tech-specs-anchor

specifically:

• Display

  15.6" HD (1366 x 768) Anti-Glare Non-Touch, Camera & Microphone, WLAN Capable

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Mu_Elewa]

•  
• Thanks for your replay kindly check my replay with bold font 
• 
  Display

  15.6" HD (1366 x 768) Anti-Glare Non-Touch, Camera & Microphone, WLAN Capable
  It is without an Intel drive setup so after setup the Intel drive it must reach more than 1366 x 768

[AlHill]

Your max resolution is 1366x768.   This is not an intel problem.  Contact Dell if you need further support.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Mu_Elewa]

I tried already to contact Dell but they stopped supporting my version 😓

[AlHill]

There is nothing that can be done here.  You have a physical limitation.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Mu_Elewa]

please check this screen 

[AlHill]

So?  Are you connecting an external monitor?  If so, provide the EXACT monitor model number.

If you are connecting an external monitor, what connection/acables are you using?

This resolution does NOT apply to the laptop screen.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Mu_Elewa]

yes no problem with external monitor but it is reach to 1920 only not more than 

[AlHill]

I asked for the EXACT model number.    Have you considered that the samsung max resolution is 1920?

You need to be precise in what you are doing and to check the specifications of your equipment.   With the EXACT model number of the samsung monitor, I can look up the specs, but so can you!

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Mu_Elewa]

HDMI Connection with Samsung 24 inch